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BSBCRT511 Develop Critical Thinking in Others


Assignment Details:

  • Words: 1500


Section 1: Plan and assess critical thinking


1. Research critical and creative thinking.


Write a report (approximately two pages) including:

• a summary of at least three models of critical and creative thinking

• at least five characteristics of critical and creative thinking

• features of critical thinking skills such as analysis, synthesis and evaluation

• formal and informal organisational learning environments and systems (at least two each)

• best practice approaches for instructing teams and individuals in critical thinking (at least three)


• examples of how the critical thinking can be applied in the workplace (at least two)

• list of what a safe critical and creative work environment includes (at least two).
Make sure you access at least four sources of information, reference them correctly and attach your report to this section of the portfolio.


2. Assess critical thinking


About the organisation

Provide an overview of your chosen organisation and product/services/programs.


·           name of the business

·           description of what the business does

·           key operational processes.

Critical thinking within the organisation

Identify how critical thinking is an important part of the organisation.


·           how critical thinking is a part of the business, such as:

o    the vision and objectives of the organisation

o    assessment of the work environment as it relates to critical and creative thinking, including:

–          systems, policies and procedures supporting critical thinking

–          barriers to critical thinking in existing organisational systems

·           legislative requirements related to critical thinking and training for your chosen team.

·           how critical thinking is required as part of the work done by your chosen team (identified on Page 4)


·           list of critical thinking skills required for the employees who are going to be coached (job roles identified on Page 4).

Attach relevant policies and procedures to this section of your portfolio.

Plan team meeting

Plan how to articulate key features of critical and creative thinking concepts to the relevant team (attach any relevant documents you create e.g. fact sheet).

Develop a set of at least five questions to identify critical and creative thinking knowledge gaps for your chosen team and one of your chosen individual(s).


Plan for teamwork, including:

·           what the diverse requirements are of your team (e.g. cultural differences)

·           how you will establish connections and understanding (e.g. ice-breaker)

·           techniques you’ll use to negotiate, influence and elicit the views of your team.

Attach: Research report
Policies and procedures
Documents to articulate critical thinking features to team (if relevant)


Section 2: Support critical thinking


Knowledge gaps


Summarise the outcomes of your team and individual meeting(s). Include:


  • at two critical and creative thinking knowledge gaps for your team


  • at least two critical and creative thinking knowledge gaps for one individual team member


  • team/individual’s experience of organisation’s approach to critical thinking


  • list of workplace problems identified in the meeting that are relevant to the team


  • a description of the problem chosen through negotiation at the meeting as the most pressing and Attach proof of your team and individual job role meeting(s) (e.g. video, screen recording of virtual meeting) to this section of the portfolio (if not already viewed in person by your assessor).


Safe processes


Use the work done in Section 1 of your Project Portfolio and the knowledge you’ve gained from the team/individual meeting(s) to develop at least two processes that create a safe environment for critical and creative thinking.


For each process, include:


  • a description of the process


  • how the process supports a safe critical and creative critical thinking


  • description of at least three sources of information related to the process


  • resources required for the process to be implemented


  • any relevant legislative


Attach proof of the developed processes and information sources to this section of the portfolio.


Plan learning opportunities


Use the work done in Section 1 of our Project Portfolio and the knowledge you’ve gained from the team/individual meeting(s) to plan one formal and one informal learning opportunity to address the identified knowledge gaps.


For both the formal and informal learning opportunity, include:


·           a description of how learning will take


·           who the learning opportunity is aimed at (e.g. team or individual).


·           how the opportunity complies with organisational and legislative requirements


·           reason for choosing the approach


·           how you will collect feedback.




Plan one opportunity for team member(s) to apply their critical thinking skills to address the workplace problem chosen at the team meeting.




·           who will participate in the problem-solving process (i.e. which team members?)



·           which critical thinking skills and techniques will be applied by the team member(s)


·           how you will give feedback on the performance of their task


·           how you will collect feedback regarding the opportunity you provided.


Attach: Proof of team/individual meeting(s) (if relevant)
Developed processes (x2)
Proof of information sources


Section 3: Monitor and improve critical thinking practices


Learning opportunities reflection

Summarise the outcomes of the formal and informal learning opportunities you facilitated, including:

·           feedback received from team member(s)

·           what you did well

·           what should be improved

Attach proof of how you facilitated the learning opportunities (e.g. video, screen recording of virtual meeting, emails with instructions etc.) to this section of the portfolio (if not already viewed in person by your assessor).

Application reflection

Summarise the outcomes of the application opportunity you provided to team member(s), including:


·           feedback given to team member(s)

·           additional support required for teams and individuals

·           feedback received from team member(s)

·           what worked well

·           what should be improved

Attach proof of the application opportunities you facilitated (e.g. video, screenshot of social media post etc) to this section of the portfolio (if not already viewed in person by your assessor).


Develop recommendations for improvement in future learning.


·           a list of two recommendations improvements to learning opportunities

·           development of at least one recommendation to


be implemented in the future

·           resources required for the development of the recommendation

·           how the recommendation adheres to explicit organisational policies

·           how the recommendation adheres to implicit organisational policies

·           how the recommendation adheres to legislative requirements

Attach proof of the developed recommendation (e.g. plan for more application opportunities) to this section of your project portfolio.

Attach: Formal learning opportunity (if relevant)
Informal learning opportunity (if relevant)
Application opportunity (if relevant)
Developed recommendation


Appendix B

Simulation Pack




Worlducation is a social startup that manufactures tablet computers for primary school students. They not only focus on the hardware, but they also have a competitive team creating software, content and activities to better engage and educate the students.


Worlducation aims to change the way children learn at school by implementing artificial intelligence technology that can follow up on each child’s progress and adjust to their needs as they learn, creating the optimal path learning experience.


So far, Worlducation only sells their tablet computers business to business (B2B) as they realised that their content and hardware proved most effective when a whole classroom was using it, and a teacher was coordinating the activities. Also, this helped the sales team focus on larger sales, and minimised the potential number of problems that could arise from individual customers. However, the long-term plan is to also tackle a business to consumer strategy (B2C).


What makes Worlducation completely different from their competition is that they envision a world in which every child learns how to read and write – a world without illiteracy. Given this vision, for every classroom that buys their products, they donate and train a classroom somewhere around the world that can’t afford the same


technology. Furthermore, they connect the two classrooms (those who bought the products and services and those who received the donation) so that they can grow together and collaborate throughout their learning cycle.


Worlducation was founded in 2016, and by the end of 2019 they had sold over 35,000 tablets to over 550 schools in 23 countries, generating revenue in hardware sales and software subscriptions.


Worlducation headquarters are in Sydney’s CBD but they have a development team in Bulgaria, a manufacturing team in Hong Kong, and operation and marketing staff in Colombia, Egypt, Iceland, Russia and the Philippines.


Specific information that may be used as for this assessment (depending on work area or team you select)


Worlducation started 2020 with a huge sale to a school in Portugal. Although it was a great start, the context for the rest of the quarter was highly uncertain due to COVID-19 Surprisingly the pandemic brought hundreds of new leads and that led to an unprecedented growth that brought alongside dozens of operation and production problems.


The factory in Hong Kong closed down for 1 month due to government restrictions limiting supply, the sales team was overwhelmed with sale meetings over ZOOM, the tech-support team had to re-adapt the software to remote learning for many of the schools, and the founders had to start thinking on how education was going to change after this worldwide event.


Since COVID-19 and the closure of the factory due to government restrictions, of the 2000 tablets due to be shipped by April, only 500 were completed on schedule. This resulted in numerous customer complaints.


Worlducation has a complex supply chain that begins when a sale is made usually via a sales representative or through and online enquiry that is handled by the sales team. Sales are recorded in an internal Enterprise Resource Planning System (ERP System) which notifies the operations team that an order needs to be delivered. The operations team verify the sales order and authorise the delivery of a manufacturing request to the factory in Hong Kong. Manufacturing team in Hong Kong notes the order specifications and delivery details and incorporates this within its production schedule. The order is manufactured and the operations team arrange freight and shipping directly to the customer.


In 2019, Worlducation generated a revenue of $35 million, a net profit of $7 million and net cashflow of $4 million. They budgeted revenue of $45 million for 2020, net profit of $9 million and net cashflow of $5 million. However, following the unprecedented growth in demand and disruptions to the supply chain, management now projects 2020 revenue will amount to $55 million, net profit of $5 million and net cashflow of negative $3 million. The decrease in profit was a result of the disruption to the manufacturing process and the associated solutions implemented by Management.


The projected growth in revenue is expected to require a significant investment in working capital (both inventory and debtors) and this combined with an expected decline in profit margin is projected to result in significant cash flow pressure in the latter half of 2020. Management is considering its options to fund this investment.


In the past, senior executives met to brainstorm and provide cost estimates for future business models. Options included establishing a second manufacturing facility (estimated cost $5 million), outsourcing manufacturing to a third party (lost margin of $200 per unit sold or $2 million per year assuming 10 000 units are sold), developing a cloud based solution where customers can access the software remotely on their own devices (estimated cost of $2 million), purchasing off the shelf tablets (lost margin of $300 per unit sold or $3 million per year) or repurposing used tablets ($100 per unit sold or $1 million).


Strategic Plan 2020 – 2022




Welcome to the Strategic Plan for Worlducation.


This document sets out our vision for the next two years and how we hope to achieve it.


We hope you enjoy reading this document.


Lucas Lopez CEO




Executive Summary


Founded in 2016, Worlducation is a social startup that manufactures tablet computers for primary school students. Our focus is not only on the hardware, but also creating software, content and activities to better engage and educate primary school students.


Worlducation aims to change the way children learn at school by implementing artificial intelligence technology that can follow up on each child’s progress and adjust to their needs as they learn, creating the optimal path learning experience. Worlducation envisions a world in which every child learns how to read and write – a world without illiteracy. This is why, for each classroom that buys our product, we donate and train a classroom somewhere around the world that can’t afford the same technology. We then connect the classrooms together so that they can grow and collaborate throughout their learning cycle.


Vision Statement


To see a world without illiteracy.


Mission Statement


To be the change and facilitate a world without illiteracy by changing the way children learn at school and the number of schools that have access to technology.


Our values are:


Core values underpinning our activities are:


  • Ethical principles


  • Innovation


  • Collaboration.


Strategic Priorities


To be well led, high performing, profitable and accountable.


  • Ensure that all financial operations, performance indicators and results support the strategic policies


  • Identify new and expand existing sources of revenue and ways to help more classrooms in need.


  • Achieve profits of at least 10% per annum


Increase our reach


  • Increase range of products and services offered to reach a larger target market


  • Increase sales to increase donations to needy classroom.


Continue building deeper customer relationships


  • Customer-centred practice, with a focus on meeting their total needs for high- quality technology


  • Strengthen the skills of our people, to better support customers


  • Drive innovation to better meet customer demands


Attract, engage and develop the best staff


  • Continuing the drive to a customer centred, high performance workforce and culture


  • Strengthening the skills of our people, to better support customer needs


  • Empowering innovation and responsiveness to change


  • Continuing to enhance the diversity of our workforce


  • Exploring the use of technology in human


The Market


The technology market is a growing and ever-changing industry due to the rapid rate that technology is being updated. Emerging technologies include artificial intelligence and the Internet of Things (IOT). There is an increasing focus on cyber security.


Due to the global pandemic, the issues with the manufacturing industry have impacted on the supply of hardware components.


The trend for consumer spending during the pandemic has taken a downturn but this has  not  affected  the  ICT  industry  as  due  to  more  people  working  form  home, consumer appetite for tablets has increased.


Situation Analysis


Strengths Weaknesses
·           Value and quality

·           Strong management

·           Customer loyalty

·           Friendly organisational culture

·           Level of available finance for investment

·           Brand name not developed as well it could be

·           Growing organisation

Opportunities Threats
·           Schools needing to upgrade technology

·           Opportunities to offer a range of services

·           Opportunities for synergies across all services and products

·           High level of competition

·           Economic downturn meaning less spent generally

·           Failing to satisfy clients demands


Marketing Strategies


Our marketing strategies aim to:


  • Build our brand


  • Generate leads now


  • Convert those leads quickly


  • Have every part of the business supporting each other


We plan to develop our market share by:


Improving our marketing and advertising


  • Continually improving the quality of service given to clients


  • Maintaining effective communication channels with all stakeholders to ascertain industry requirements and then develop products and manage services accordingly


  • Continually improving communication channels with all our stakeholders, ensuring a flow of timely and accurate information to facilitate effective planning and decision making


  • Targeting identified growth markets with planned, market appropriate campaigns employing a variety of promotional strategies and advertising mediums


  • Offering attractive fee structures to our clients


  • Continually improving the skills, knowledge and effectiveness of our team through our commitment to training and development


  • Regularly reviewing the effectiveness of all our operations and making improvements when and where necessary


Finance Authorisation Policy and Procedures


Purpose of the Policy


All finance transactions as noted in this policy are to be authorised by the noted authorised person prior to the transaction being undertaken.


This policy is to be read in conjunction with other specific finance policies where relevant.




Prior to any finance transactions being undertaken, Anna Armstrong must authorise the transaction.


Use of Business Credit Card


Purpose of the Policy


This policy provides guidelines for the issue and use of business credit cards.




An employee will only be issued a credit card once the Credit Card Authorisation Form has been completed.


The business credit card can only be used for travel, authorised entertainment and purchases of small value expenses or equipment up to the value of $500.


No cash advances are to be taken using the business credit card unless authorised by Anna Armstrong.


Where a business credit card is lost or stolen, the owner of this card is to notify the Business Manager, who is responsible for notifying the issuing agency and ensuring the card is cancelled.


The business credit card is not to be used for personal expenses.


All holders of business credit cards are required to reconcile the monthly credit card statement to the expense form, attach all receipts for payments made on the credit card and have the expense statement authorised by Anna Armstrong.


Upon completion and authorisation of the monthly expense statement, these documents are to be forwarded to the Business Manager for payment of the credit card statement.


All business credit cards are to be returned to the business when the person is requested to by the Business Manager or where they are no longer an employee of the business.


New Supplier Policy


Purpose of the Policy


All new suppliers to the business must be reviewed and accepted in accordance with this policy to ensure that the supplier service is aligned with the business objectives.




Choosing a New Supplier


A new supplier must provide our business with quality products, great service, competitive pricing and efficient delivery.


The following information table must be completed prior to agreeing to services


Supplier Selection Background Information


  • Business Name of Supplier:


  • Location of Supplier:


  • Products/Services provided by supplier: (Attach a list if necessary)


  • Name of business owner/ sales representative:


  • For how many years has the supplier been trading?


Supplier Selection Review Checklist


For each new supplier being considered the following checklist must be completed:


  • Is the supplier pricing competitive? Attach list to this checklist:


  • What are the payment terms for this supplier?


  • What is the return policy for this supplier?


  • Does the supplier provide warranties, guarantees ?


  • Are the suppliers’ representatives knowledgeable of the products/ services and industry?


  • Is there an alternative to this supplier, has the alternative supplier been considered?


  • What are the delivery services of the supplier?


  • Has a credit check been undertaken for the supplier? (attach to this checklist)


  • Has the Personal Property Securities Register (PPSR) been reviewed?


  • Has the supplier been trade checked? (attach this to this checklist)


  • insert relevant additional information to assist in the decision of appointing a new supplier


Appointment of Supplier


The appointment of a new supplier will be authorised by the Business Manager. The Business Manager will independently verify the bank account or other payment details of the supplier to ensure payments made are to the correct supplier


Supplier Payment Terms


All purchases from suppliers must be supported by a purchase order.


Payment terms for all suppliers must be reviewed by the Business Manager at least once a year.


All supplier payment terms must be a minimum of 30 days.


Any variation to the above must be authorised by the Business Manager.


All supplier payments are to be reviewed once a quarter to ensure that payment terms are adhered to. For payments made to any suppliers earlier or later than the agreed terms.


Privacy Policy and Procedures




This privacy policy outlines how Worlducation protects and handles personal information in accordance with its obligations under the National Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).


1. Collection of information


1.1 Worlducation collects personal information relating to individual creators, publishers, licensees and IT professionals as part of the normal course of its business.


1.2 Where possible, Worlducation collects personal information directly from the individuals themselves.


1.3 Third party collection: Worlducation may also collect personal information from third parties in accordance with the requirements of the APPs, including:


  • From other rightsholders of a work, including the publisher. This is restricted to information which will assist in member recruitment or payment to rightsholders, such as contact and entitlement If Worlducation cannot collect that personal information from other rightsholders, its ability to efficiently recruit and pay rightsholders will be restricted;


  • Worlducation has agreements with similar organisations in other countries that enable the use of foreign text and images in Australia, and the collection of fees and royalties for the use of Australian works overseas and may collect information in this process;


  • From the public domain from third party sources such as social networking services, industry directories, industry guides, and the Internet; and


  • Through purchased mailing lists and business database lists which are used for sending Worlducation marketing material, where recipients have consented to receiving such communications or it would be reasonably expected of us to use or disclose the information for that purpose.


1.4 Websites and online services: a variety of information is collected by users of our Websites and online services.


1.5 Emails and electronic forms: our servers may record an email address if a message is sent online. An email address will only be used for the purpose for which it has been provided and it will not be added to a mailing list or used for any other purpose without consent.


1.6 Google Analytics: Worlducation uses Google Analytics to collect data about users’ usage and behaviour on Websites. This information is used to improve the Websites and is not used by Worlducation to personally identify users of the site. All tracked data is anonymously collected in accordance with Google Analytics’ privacy policy. Refer to Google’s privacy policy for further information:


1.7 Cookies: Worlducation uses session ‘cookies’ to help analyse how users use their Websites. The cookie-generated information generated about the use of the website (including IP address) will be transmitted to and stored by our service providers on servers hosted in Australia. By using our website, users consent to the processing of data about them in the manner and for the purposes set out above.


2. Anonymity


2.1 We provide the option for individuals to not identify themselves, or of using a pseudonym when dealing with us. In some circumstances, if a choice is made not to provide the information requested we may not be able to provide certain services.


2.2 We do not provide this option in circumstances where it is impracticable to do so or where Worlducation is legally required to deal with identified individuals only.


3. Use and disclosure of personal information


3.1 Worlducation uses and discloses personal information for the primary business purposes for which it is collected (set out above) and related management purposes.


3.2 Worlducation uses and discloses personal information for any other purposes to which consent has been given.


3.3 Worlducation will not otherwise use or disclose personal information without consent being given unless otherwise required or authorised by law.


3.4 Subject to the requirements of the APPs, Worlducation may also use and disclose personal information for any other related purpose that one would reasonably expect the information to be used or disclosed.


4. Marketing material


4.1 Worlducation may use personal information, from time to time, to send to marketing material that we consider will be useful, or other material about our activities.


4.2 Worlducation will only do this if we collected the information and one would reasonably expect us to use or disclose the information for that purpose, or if consent has been given to receiving such communications.


5. Personal information storage and security


5.1 Worlducation takes reasonable steps to protect personal information from loss, unauthorised access, modification, disclosure, interference or other misuse. These steps include electronic access restrictions for electronic files that contain personal information, securing paper files containing personal information in locked cabinets and physical access restrictions.


5.2 Once collected, Worlducation holds personal information in a number of different formats, including on servers (located both onsite and offsite, including in the cloud), databases, filing systems and in offsite backup storage.


5.3 Worlducation only retains personal information for as long as it is required for its business purposes or for as long as required by law. Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs, the information will be retained in a form that does not allow you to be identified from that information.


5.4 Worlducation undertakes not to disclose your personal information in any manner that would be considered direct marketing.


6. Digital security


6.1 Input devices such as thumb drives or other external memory devices should only be used if they come from a trustworthy source.


6.2 Before opening a thumb drive folder, ensure that a malware scan is run on it.


6.3 Files that are to be modified should first be saved to the computer’s desktop and the thumb drive ejected before beginning work on the files.


6.4 All files should be saved to the relevant folder, and not left on the desktop.


6.5 Back up of data should be performed at the end of every week. The data should be backed up onto an external memory device, which will be stored in the security cupboard in the Administration office.


7. Internet security


7.1 A mailbox should be created for each email sender so they can be accessed efficiently.


7.2 Before logging off from your inbox, ensure that it is empty. All emails should be placed in their sender’s mailbox.


7.3 Suspicious or potentially dangerous emails should be deleted immediately. Attachments should not be opened.


7.4 Personal emails should not be opened at work, or on King Edward VII College’s computers. If an email of a personal nature is received on a King Edward VII College’s email address, forward it immediately to a private email address,


and open it outside work. Delete the original email from the inbox once it has been forwarded.


7.5 Returned email should be examined to ensure that the address in correct. If in doubt as to the correct address, contact the source of the address and ask for verification.


7.6 Email attachments should only be opened if they come from a trusted source. Attachments are to be stored and sent only as pdf, Word, PowerPoint or Excel files. If trustworthy emails are received in other formats, they should be converted before filing.


7.7 New staff must be assessed on their email competence by their manager before they are given access to their company email address and access to company files. This assessment is to be carried out on an external email account.


Employee Training and Development Policy and Procedures


Policy brief & purpose


This policy refers to Worlducation’s learning and development programs and activities for all staff members. Worlducation aims to help employees extend their knowledge and acquire new skills to do their jobs better. We want our employees to feel confident to find new ways towards personal development and success.




This policy applies to all permanent, full-time or part-time, employees of the company. Employees with temporary/short-term contracts might attend trainings at their manager’s discretion.


Employees, managers and executives should collaborate to build a continuous professional development (CPD) culture:


  • The employee is responsible to seek new learning opportunities


  • The manager is responsible to coach their teams and identify employee development needs


Training and development includes:


  • Formal training sessions (individual or corporate)


  • Employee Coaching and Mentoring


  • Participating in conferences


  • On-the-job training


  • Job shadowing


  • Job rotation


  • Subscriptions or educational material


Individual training programs


All employees that have worked for the company more than four months are eligible to participate in external training programs individually or in teams.


Employees can choose to attend as many training programs as they want, provided they don’t exceed the budget and day limit.


All trainings should consider what employees need and how they can learn best. This is why, we encourage employees and managers to consider multiple training methods like workshops, e-learning, lectures and more.


Corporate training programs


Expert training


Experts (internal or external) may be required at certain times, for example:


  • Equal employment opportunity training


  • Diversity training


  • Leadership training for managers


  • Conflict resolution training for employees


  • Training new employees


  • Training teams in company-related issues (e.g. new systems or policy changes)


  • Training employees to prepare them for promotions, transfers or new responsibilities


Other types of training


Both employees and their managers are responsible for continuous learning. Employees should show willingness to improve by asking their managers for direction and advice. Managers should do the same with their own superiors, while encouraging and mentoring their subordinates.


Employees and managers are responsible for finding the best ways to approach learning. They can experiment with job rotation, job shadowing and other types of on-the-job training (without disrupting daily operations). We also encourage employees to use their rights for self-paced learning by asking for educational material and access to other resources within allocated budget.


General guidelines:


Managers should evaluate the success of training efforts. They should keep records for reference and better improvement opportunities.


All employee development efforts should respect cost and time limitations, as well as individual and business needs.


Employees should try to make the most out of their trainings by studying and finding ways to apply knowledge to their work.


Internal Communication Policy and Procedures


Worlducation aims to enhance and streamline communications (internal and external) to reinforce the vision and strategic priorities. As such, we will continue to develop and trial new communication platforms, channels, and tools to improve information sharing and collaboration between all staff members.


This policy is to be implemented in a way that ensures compliance with relevant legislative requirements and standards of best practice.


Worlducation expects that staff will use the channels and for business purposes only and comply with all relevant policies and procedures, the Code of Conduct.


Communication channels


Worlducation has a number of internal communication channels available, including:


Channel Purpose
Staff bulletin This contains Information from the executive to staff which is important and relevant to their interests, including training, employment vacancies and important announcements.

Contributions for the Staff Bulletin must be approved in advance by the contributor’s relevant manager before being sent to the communications officer for review and inclusion.

Staff surveys These are used to gather information and feedback from all staff members. Surveys should be sent to staff via email link.


Channel Purpose
Worlducation intranet The intranet provides important information for staff in an easily accessible location.

The intranet is to be used for conveying information which is important and relevant from the executive team to staff. It is the responsibility of the person contributing the content to ensure the content is factually correct. All contributions must be approved in advance by the contributor’s relevant manager.

Enterprise social networks (e.g.

Yammer, Facebook)

These may be used by groups of staff to collaborate and communicate on projects online (e.g. to share and comment on work-related ideas, news and activities).

Personal use of these platforms may not be used during work hours. Use of these networks must comply with the Social Media Policy.

All Staff emails Emails are used for messages to and between staff. Staff are required to read all their work-related emails.
Email distribution lists Email distribution lists may only be used by the executive team and should adhere to the Privacy policy.


External Communication Policy and Procedures


This policy is adheres to national laws and regulations where Worlducation does business. It applies to any information that is material and proprietary. Information is material if it is likely to have an impact on the financial performance Information is proprietary, if it provides Worlducation with a competitive advantage.


This includes annual and quarterly reports, news releases, verbal communication (with external people such as analysts, investors, and the media), senior management presentations and information on the web site and intranet.


Employees must not discuss material, non-public matters or developments with outsiders (including family members, relatives or friends).




There are three main groups of designated spokespersons for Worlducation Corporation:


National and international media The Chairman, Chief Executive Officer, Chief Financial Office
Local media Managers
Trade media Marketing managers, Sales managers


Any news release being issued to the media or public must be approved by Worlducation’s executive management team. This includes (but not limited to) blogs, newspapers, magazines, adverts, social media and press statements.


Emergency communication


Crisis and emergency situations that may affect Worlducation and its employees include items such as fires, explosions, accidents, floods, hazardous material emissions, acts of violence or terrorism and many others. In the event of a crisis, safety should be your immediate concern. Employees should notify their direct manager and/or facilities manager, who will in turn notify the executive team as soon as possible. When dealing with the media during a crisis make sure you are available for comment and:


state the facts truthfully

do not from disclose names of the injured or deceased

show empathy – express concern for employees and the community as appropriate do not offer personal opinion or speculate

describe steps you are taking to manage the crisis

Say “I need to confirm that information first” if you are unsure.


Communication of Financial, Market, and Customer Information


Any reports, slides, presentations, or any other written material that contains Worlducation financial information must be accurate and complete.


Social networking policy


Worlducation employees must use these forums appropriately and responsibly, especially when discussing or disclosing any information related to Worlducation or to their employment at Worlducation.


While social networking opens up new opportunities to have a positive impact on our brand reputation and business growth, it also carries significant business risk when used inappropriately. Failure to follow Worlducation’s social media and networking policy or other abuse of social media and networking tools may result in disciplinary action up to and including termination of employment.


In the event anything in the policy may conflict with local law concerning internet use and data privacy, local law will control the interpretation and application of the policy.


Documentation Policy and Procedures


All employees are required to use Worlducation’s templates for all workplace documentation.


Documents should be named [Department_Type_Detail_Version]


Documents are to be saved using Worlducation’s cloud-based storage system.


In-built software review functionality should be used, and all comments recorded in a feedback register. Feedback register should contain the date, project number, name of reviewer, person receiving feedback, comments and action required.


For REF… Use: #getanswers2002202