CHCCCS023 Student Assessment Workbook Answers


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CHCCCS023 Final Assessment-1






Q 1: Self –Actualisation is the realization or fulfilment of one’s talents and potentialities, especially considered as a drive or need present in everyone. List any three characteristics of self-actualizers.



Q2: Give two examples of the following needs:

Psychological needs
Spiritual and Cultural needs
Social Needs


Q3: List at least 3 three ways to support clients to express their own identity and preferences?



Q4: what are the strategies to support people, express their sexuality?


Q5: Define self- awareness. Why is it important in forming relationship with others?


Q6: What information and assistance would you provide your clients to facilitate access to services and resources?


Q7: Why do you adopt strength based approach? List at least three examples for person’s strength.


Q8: Why should staff avoid imposing their own values and attributes on clients?


Q9: Enumerate 5 FIVE support services and resources available for clients in both residential and the community.


Q10. How can the care worker encourage clients to build, strengthen and maintain independence?


Q11. Give FIVE 5 examples of the ways that you can promote and encourage daily living habits that will contribute to your clients’ healthy lifestyle.


Q12. a).  Why is it important for your clients to maintain a safe and healthy environment?

b).  Outline the different ways that you can support and assist clients to maintain a safe and healthy environment.


Q13. a).  Give examples of the types of hazards you may come across within your job.

b).  What are your organisation’s policies and procedures for reporting hazards?


Q14. a).  What physical symptoms should you look out for to determine if pain is affecting your client’s wellbeing?

b).  Give an example of a time when the physical health situation of a client was beyond the scope of your own role. Who did you report to? Why did you report to them?


Q15. Why is it important to use safe and predictable routines?


Q16: a). Outline 3 aspects of supporting a client’s wellbeing that would be outside of the scope of your knowledge, skills and/or job role.

b). How would you deal with this? What support would you seek?


Q17. Give examples of financial issues that may impact on the wellbeing of your clients.


Q18. a).  Give examples of risk factors of clients in relation to mental health.

b).  Give examples of protective factors of clients in relation to mental health.


Q19: When completing documentation, list 3 things you should comply with?



Q20: List any four possible indicators of abuse or neglect and report according to organisation procedures?



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CHCCCS023 Final Assessment-2






Research about the following topics:

a).  Human development across the lifespan

b).  Individual differences, how these may be interrelated and impact on support provided

c).  Service delivery models and standards


Legal and ethical requirements and how these are applied in an organisation and individual practice


Q2: What is Aged care wellness framework made up of in Australia? Focus on the below three approaches to provide support to older people.

  • Wellness approach
  • Reablement approach
  • Restorative care approach




Read the following case studies and answer the following questions:


Peter is 74 and has Parkinson’s disease. He resides in his own home in the community. When the support worker arrives, she finds that Peter has left all his washing in the basket in the laundry. When the worker asks Peter why he hasn’t hung out the washing, he tells her that he can’t lift the sheets and towels onto the clothes line because they are too heavy.


1).  What are the possible reasons for why Peter is unable to lift the sheets and towels?


2).  How could the worker promote and encourage Peter to hang out his washing? What approach to support would the worker use and how does this contribute to a healthy lifestyle?


3).  How would supporting Peter to hang out his washing promote self-esteem and confidence?


4).  How could the worker communicate this to Peter in a supportive way?


5).  What is limiting Peter’s abilities?


6).  What process would you use to report Peter’s difficulty in hanging out sheets and towels?


7).  What issues could be impacting on Peter’s health and wellbeing and why?


8).  What support strategies or resources need to be implemented to ensure Peter can remain living as independently as possible?




Georgia has had episodes of severe anxiety that have limited her ability to participate in meaningful activities. After a period of time in a clinic, Georgia is back living independently and is considering her future. Georgia tells her support worker, Meg, that she had to quit her university course when she became unwell and she is too embarrassed to go back.


Georgia also tells Meg that she began working on several art projects while at the clinic and would like to continue with art, as she feels she is able to express herself and feels more in touch with what is important. She tells Meg she feels that perhaps this will help her make new friends as she doesn’t really have many.


1).  How can Meg use positive and supportive communication to promote Georgia’s self-esteem and confidence?


2).  How can Meg encourage and facilitate Georgia’s participation in social, cultural, and spiritual activities that meet her needs and interests? How might this support Georgia’s move towards self-actualisation?


3).  After working with Georgia for several months, Meg observes that Georgia seems withdrawn and sad. She notices that Georgia has missed some appointments and has not attended her art class, which she loves. Meg also notices that Georgia appears to be losing weight. What should Meg do?


4).  Meg is a community mental health How can she identify aspects of wellbeing support outside the scope of her knowledge, skills and/or job role? What should she do if she identifies that Georgia’s current mental health is beyond her job role?



CHCCCS023 Final Assessments-3








Joe is seventy-three and lives alone. He has lived in his present house for over 50 years and is surrounded by pictures and souvenirs that have precious memories for him. He is a well-known and popular person in the town. Joe has one daughter. She and her family live in the north of England. Joe also has two younger brothers who live in a nearby town. Although they only see each other three or four times a year they consider themselves a close family. They phone each week and never forget Joe’s birthday.


Over the past year his neighbours have noticed that he has been more and more confused. He has been forgetting names and sometimes doesn’t seem to know what day of the week it is. This week one of Joe’s neighbours, Shamira saw him wandering late at night and nearly being run over by a car. She went to help Joe and saw that he was dressed in his pyjamas and a jacket. Joe said that he was going to work. Joe had a career as a musician and he is particularly fulfilled when he is playing and singing, especially jazz.


Shamira took Joe back home. She found that the house was cold and there was a smell of gas. She saw that the gas fire had been left on but not lit. Shamira made this safe and went to the kitchen to make him some warm tea. She found that there was nothing in the cupboards and that the food in the fridge was mouldy and out of date. Shamira phoned Joe’s daughter who is very concerned about her father’s changing circumstances. She contacted social services and Joe is to have an assessment of needs.


1).  Using Maslow’s hierarchy of needs as a model (guide) write about some of Joe’s circumstances that would help you to understand his needs at each of the levels.

Needs Joe’s circumstances Needs
Love and Belonging




Your WAP contains two forms that need to be completed:


  1. Work place Attendance Report
  2. Observation Checklist


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