BSBCMM511 Communicate with Influence Assessment Questions
Assessment Task 1: Knowledge questions
Provide answers to all of the questions below:
1. Explain how tone, structure and style of your communication may impact on In your answer:
- define tone, style and structure as they relate to communication.
- explain how the tone, style and structure impacts others.
- use an example to illustrate your answer.
2. Explain why it is important to maintain confidentiality of information at work, including at least three examples of information that must be kept confidential.
3. Discuss three ways by which a business can ensure that confidentiality is maintained at work.
4. Explain the key principles of negotiation that should be used in the workplace to ensure that agreements are reached.
5. Explain the mediation process and at least three key principles that should be taken into account when mediating at work.
6. Discuss three effective conflict resolution techniques.
7. Discuss key steps to be followed to identify and resolve workplace problems.
8. Outline three effective communication techniques for de-escalation of a difficult situation.
9. Outline effective strategies for cross-cultural communication.
10. Outline at least five important considerations in ensuring that a meeting is structured.
11. Explain at least five considerations to ensure that a meeting is inclusive.
12. Explain how organisational policies and procedures address:
- presenting and negotiating
- leading and participating in meetings
- making presentations
- confidentiality of information.
13. Select an industry and provide examples of media and government organisations, events and communication channels relevant to an organisation in the chosen Use the table to complete your answer:
| Industry | Transport |
| Media and government organisations (at least two): | |
| Events (at least two): | |
| Communication channels (at least two): |
Assessment Task 2: Project Portfolio
Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to choose a scenario in your organisation that requires you to present information to others and negotiate outcomes.
You will be creating a presentation to present information to two different groups of people at two separate meetings. One of the groups of people you choose to communicate to must be appropriate team members.
At these two meetings, you will present your presentation and adapt your communication to suit the audience at each meeting.
Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!
To complete this assessment, you must assume a senior role in your chosen business. This role should suit a manager or leader in the organisation who identifies, analyses and acts on information from a variety of sources. This role should also require initiative and judgement to deal with unpredictable problems and manage the work of self and others.
It is important that you are able to access enough information for your chosen business in order to be able to do your assessment. As a minimum this should include:
- organisational objectives
- relevant policies/procedures that guide communication (e.g. Meeting policy and procedure)
- a scenario that requires you to present information to and negotiate with two different groups of people.
Examples of scenarios may include:
- changing the organisational structure and related job roles/descriptions
- introducing a new product range
- legislative changes
- office relocation
- introduction of artificial intelligence or robotic process automation
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.
2. Preparation
Make sure you are familiar with the organisation you are basing this assessment on and have read through the necessary background information. For the case study business, this is all of the documents included in the Simulation Pack. If it’s your own business or a business where you are working or are familiar with, have your business or case study (and supporting documentation/evaluation data) approved by your assessor.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
3. Planning Communication
Complete Section 1 of your Project Portfolio. To do this, you need to:
- describe the organisation and its objectives.
- choose and describe a scenario in your organisation that requires you to present information to others.
- understand organisational and legal requirements
- plan communication.
4. Preparing Communication
Complete Section 2 of your Project Portfolio. To do this, you need to:
- prepare a visual/written presentation to communicate your information to your two chosen audiences. As far as possible, use the same presentation for both meetings, but adjust them to suit the audience and purpose accordingly.
- prepare any other additional meeting materials (e.g. Agenda, Survey, Feedback form ).
- schedule the meetings.
5. Presenting and Negotiating
Complete Section 3 of your Project Portfolio. To do this:
- create separate written documents on the outcomes of each meeting (i.e. one document per meeting).
- distribute your two meeting summary documents to relevant meeting stakeholders (separately).
- Evaluate your presentations using the feedback received at the meeting, including what you did well and how you can improve.
6. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.
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