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Assignment Details:
- Word: 1500
Make sure to use the STAR technique with appropriate examples with the additional details given for the below 5 scenarios. 300 words each
Spend time thinking about previous or current experiences that you could use as examples. These could be experiences from work, the project you involved and anything related to data analysis. Think about the skills and knowledge you will need and what examples you could provide, Provide different examples; this will help show the breadth of your experience, rather than using the same example for many questions. Ideally, use examples from the past 18 months so you can remember them clearly. It’s a good idea to prepare by making a list of your examples, summarising the key points you want to make.
1)Improved Innovator
Generates and progresses new ideas, ways of working, and improvements for customers. Learns from experience. Has a desire for best customer support. Has a digital mind-set and makes the most of technology.
Idea generation and innovative ways of thinking and working for customers
- Learns from experience and experiments
- Digital/technological mind-set
- Continuous improvement
2)Change Ready
Active participation in change, comfortable with ambiguity and self-aware. Focused on wellbeing and resilience. Adaptable, curious, and open to learning. Works at pace when required.
Resilience and wellbeing
- Learning Organization: Develops self, curious to learn, shares learning
- Positive orientation towards change and ambiguity; shows adaptability
- Working at pace, and still delivering quality work
3)Connected
Understands the bigger picture, uses information, data and insight to solve problems and make decisions with colleagues and customers in mind. Attention to detail, and simplifies complexity.
- Positive about collaboration, collaborates purposefully
- Values Differences, Inclusion and diversity
- Coaching & feedback
- Communication, sharing knowledge and information, and influencing
- Supports/serves community
4)Trusted Advisor
Credible and knowledgeable. Keeps expertise up to date, and brings outside thinking in. Has high ethical standards. Builds trusted relationships underpinned by warmth, empathy and emotional intelligence. Looks to deliver the right outcome for customers.
- Relationship building and Trust
- Empathy and Emotional Intelligence
- Ethical standards, doing the right thing
- Building expertise and demonstrating credibility
- Environment scanning with the customer in mind
5)Critical Thinker
Understands the bigger picture, uses information, data and insight to solve problems and make decisions with colleagues and customers in mind. Attention to detail, and simplifies complexity.
- Information and data gathering, researching and using insight
- Problem solving and decision-making
- Challenging decisions of others appropriately, and openness to challenge
- Focus on detail –balances attention to detail, and broader thinking
- Strategic thinking and makes connection to bank purpose, goals and risk appetite.
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