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CHCDIV001 Work with Diverse People Project Case Study Answers  

 

ASSESSMENT 2: RESEARCH PROJECT/CASE STUDY

 

 

Q1: Research key aspects and diversities of Australia’s Aboriginal or Torres Strait islander’s culture including:

• Social
• Political
• Economy
• Health issues. (approximately 100 words per aspect)

 

NOTE: Please provide the reference from which the information has been collected, students have to paraphrase the information in their own words.

 

Students can use quotes and references to websites

Q2: Briefly explain the following terms

• Cultural diversity
• Cultural awareness
• Cultural safety
• Cultural competency

 

NOTE: Please provide the reference from which the information has been collected, students have to paraphrase the information.

 

Submission of your work

 

Use this checklist to make sure that you have done the following:

 

Q1: Completed the research  []YES    []NO

Recorded the research locations and references in your document []YES    []NO

Written the report on FOUR aspects (minimum 100 words each section) []YES    []NO

Included social []  Included political []  Included economic []  Included health []

Completed the cover sheet and signed it and scanned it for submit with the Project report []

Submit in class []  or submit online []

 

Q2: Completed section a, b, c, and d []YES    []NO

Recorded the research locations and references in your document []YES      []NO

Written the report on FOUR aspects (minimum 100 words each section) []YES       []NO

Included cultural diversity []  Included cultural awareness []  Included safety []  Included competency []

Completed the cover sheet and signed it and scanned it for submit with the Project report []

Submit in class []  or submit online []

 

 

CASE STUDY 1

 

Q3 CASE STUDY – John

 

John is working for an agency that provides services to diverse groups, such as Aboriginal and Torres Strait Islander peoples, Chinese people and Korean people. Part of his role is to promote diversity and inclusiveness in the workplace.

 

One of his colleagues, Michelle, comes to John one day to report that she can no longer work with one of the male clients, Hung. Hung is Chinese, and according to Michelle, he is rude and dismissive towards her and refuses to participate in any of the activities Michelle organises. Michelle has asked for a transfer.

 

John thinks it is a good idea to consult Hung about the situation. When he does, he learns that Hung does not understand Michelle’s strong Australian accent. When John speaks to the referring agency, he also learns that Hung has learning difficulties and concentration difficulties, which cause him to be easily irritable and become distressed.

 

1. What strategies should John use to communicate in the most efficient way possible to address the language barrier?

 

2. Describe how John could access language and cultural interpreter communication resources that support individuals?.

 

 

3. Describe how image resources could assist with communication difficulties in this situation.

 

4. Identify the verbal and nonverbal communication John should use to establish, develop and maintain effective relationships, mutual trust and confidence with Hung and Michelle.

 

5. Describe who John could contact to assist with communication needs ( this is like Q 2)

 

Q4 CASE STUDY: TIA

 

Tia is Maori, and has been the victim of domestic violence. She has contacted a women’s shelter and is seeking assistance for herself and her three young children. Tia has experienced severe psychological and physical abuse over the last eight years, so has severe post-traumatic stress symptoms, such as sleeplessness, nervousness and vigilance, and she constantly relives traumatic experiences. Aria and Sam are providing support and care to Tia and her children, which includes meeting Tia’s basic needs, providing counselling and referring her for medical assistance, and arranging legal

 

support. Tia’s partner is also Maori, and Tia says his family background explains a lot of his behaviour. She excuses much of the violence because of the culture she grew up with. Tia’s culture, and her trauma, also affect the way she interacts with Aria and Sam. She does not feel comfortable making eye contact, and finds it difficult to interact with the staff and other clients.

 

1. Discuss Tia’s human rights, and how these relate to her human needs.

 

2. What frameworks, approaches and instruments might be available to Aria and Sam when working with Tia?

 

3. Discuss Tia’s physical, mental and emotional issues or needs.

 

4. What impact could discrimination, trauma, exclusion and negative attitudes have

on Tia’s wellbeing?

 

5. Discuss Sam and Aria’s rights and responsibilities when providing care, and

identify what would happen if these weren’t carried out.

 

6. What are Tia’s protective factors?

 

7. How can Sam and Aria ensure a workplace that is safe for Tia, her children and other clients, as well as themselves?

 

 

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