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Human Resources Strategic Plan Project Assessment Task 2 Answers

 

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Task summary

This assessment task requires you to conduct research and develop a briefing report to inform the development of the Human Resources Strategic Plan for a fictitious business, King Edward VII College. You must then present the briefing report to the management team to seek feedback and approval and develop the Human Resources Strategic Plan.

This assessment is to be completed in the simulated work environment in your RTO.

 

Required

  • Computer and Microsoft Office (or similar program)
  • Access to the Internet for research
  • Meeting participants
  • Space for a meeting
  • Access to a whiteboard or butcher’s paper to write up ideas
  • Human Resources Briefing Report Template
  • Human Resources Strategic Plan Template
  • Risk Management Plan Template
  • Strategic and Operational Plan
  • Workforce Information

 

Timing

Your assessor will advise you of the due date of these submissions.

 

Submit

  • The email with briefing report attached.
  • The email with the Human Resources Strategic Plan and Risk Management Plan attached.

 

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

 

Re-submission opportunities

You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

 

Assessment Task 2 Instructions:

 

Carefully read the following:

 

King Edward VII College has been operating for five years. The college is based in the Melbourne CBD, with about 500 students enrolled. It offers a range of courses in management, marketing, human resources and international business. Courses are offered at all levels from Certificate II to Graduate Diploma. The college is very popular due to its competitive pricing structure, innovative teaching methods and state of the art facilities.

Due to its success, the college plans to establish two additional campuses, one in Brisbane and one in Sydney. The Brisbane campus will commence operating in January 2018 and Sydney in mid-2018. Campus locations are already in place, with the process being overseen mainly by the CEO and the Finance Manager. No staff have been employed as yet, but it is anticipated that each campus will require a receptionist, a student services officer and 4 trainers. Existing staff at the Melbourne campus will complete all other staff functions until such time as student numbers increase substantially. It is anticipated that maximum student numbers will be up to 50 students at each of the new campuses.

The College currently employs 24 staff members including the CEO, a Marketing Manager and Marketing Assistant, Human Resources Manager, Finance Manager, Administration Manager, Office Assistant, Receptionist, Academic Manager, Student Services Officer, and approximately 14 trainers.

Further details regarding the above staff, as well as the staff turnover statistics, are provided in the Workforce Information document.

King Edward VII College understands the overall importance of strategic planning for human resources and, given the company’s expansion plans, a Human Resources Strategic Plan is now required.

The status of key areas of human resources is as follows:

  • Equal employment opportunity and diversity: equal employment opportunity is implicit in recruiting staff and in the workplace but there is no formal policy or strategy in place or arrangements for flexible working arrangements.
  • Human resources information systems: the current human resources system is basic. Staff files are kept in a filing cabinet and payroll is managed through accounting software. There is interest in migrating to an advanced HR information system as the business grows and has multiple sites. Costs need to be identified.
  • Induction is limited to a couple of hours at the beginning of an employee’s employment. There is no follow up.
  • Job analysis and design: no formal systems in place.
  • Occupational health and safety: policies and procedures and processes are in place. However, no formal training system or ongoing development systems are in place.
  • Performance management: while performance management is indicated in the company’s strategic plan, it is sporadic and depends on the manager. Clearer procedures and systems need to be put in place and there also needs to be some attention to reward and recognition schemes.
  • Professional development: professional development onus is on the staff with no formal systems in place. Any professional development undertaken by staff is not always recorded although staff are supposed to complete a professional development register. An online system for recording professional development and that is linked to the human resources information system would be useful. There is no current budget for professional development and an annual amount needs to be identified per staff member.
  • Recruitment and selection: there is a desire to identify recruitment and selection strategies that ensure the recruitment of quality staff.
  • Staff retention and succession planning: no formal systems are in place.

 

Complete the following activities:

  1. Write a briefing report

Prior to developing the Human Resources Strategic Plan, you are required to develop a briefing report to present to the CEO and Senior Managers.

To do this you are required to thoroughly review the King Edward VII College’s Strategic and Operational Plan that sets out the College’s strategic objectives and operational priorities, as well as Workforce information and then conduct additional research so that you can develop your briefing report.

This briefing report will be presented at a meeting with the CEO and Senior Managers. Their approval is needed to move forward with the project.

The briefing report should be about two pages long. It should also address the following:

  • An overview of King Edward VII College’s human resource requirements for the next three years, as identified from the scenario information and Strategic and Operational Plan and workforce information you have been provided with. This should include the College’s overall human resource strategic direction, objectives and targets.
  • Identification and analysis of emerging trends and practices that may impact on human resources management in King Edward VII College, and strategies to address these.
  • A review of new technology relevant to the human resourcing of King Edward VII College and impacts on job roles and design.
  • A review of any recent and potential changes to industrial and legal requirements that will impact on the King Edward VII College workforce.
  • A review of the number and type of staff that will be needed to meet the company’s strategic direction and skill requirements for new and existing staff. You should also consider and review the range of options for sourcing staff and discuss the costs and benefits of each approach. Include a discussion of at least three options.
  • The philosophies and values you believe underpin or should underpin King Edward VII College’s human resources management, as well as the policies and procedures that are required to ensure this. Review the scenario information to identify gaps in existing policies, procedures and systems.
  • Recommended human resources strategic directions based on scenario information, research conducted and review of Strategic Plan. As a minimum, your Human Resources Strategic Plan should include three priority areas and objectives and targets.

Identification of the technology and systems required to support the recommended human resource programs and practices documented in the Human Resources Strategic Plan.

 

Use the template provided to develop your report.

 

  1. Send an email to the CEO and Senior Managers (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate polite, business-like style.

It should introduce and summarise the contents of the attachment and ask for the place, date and time of a meeting to discuss it.

Attach your briefing report to the email.

 

  1. Conduct meeting.

In this part of the assessment task, you are required to conduct the meeting to discuss the briefing report you have developed to inform the development of the Human Resources Strategic Plan, as well as to ensure that you have senior management input and support for the proposed content for the Human Resources Strategic Plan.

Your assessor will play the role of the CEO and your assessor will identify four fellow students to play the roles of Marketing Manager, Finance Manager, Administration Manager and Academic Manager.

Your assessor will play the role of the CEO and your assessor will identify four fellow students to play the roles of Marketing Manager, Finance Manager, Administration Manager and Academic Manager.

At the meeting, you are required to:

  • Provide an introduction to the meeting and state the purpose of the meeting.
  • Explain the key points from the briefing paper, as well as provide the opportunity for questions.
  • Seek input on all aspects of the briefing paper for the development of the Human Resources Strategic Plan including:
  • Asking Managers about their preferences for human resources requirements, including all of those explored in the report.
  • Discussing the philosophies, values and policies that you have identified for King Edward VII College’s human resources management and then agreeing on those that should be documented in the Human Resources Strategic Plan.
  • Discussing strategic objectives and targets for human resource services to be documented in the Human Resources Strategic Plan.
  • Confirming the required technology and systems to support human resource programs and practices agreed upon.
  • Write ideas up on a whiteboard or butcher’s paper. You will need to use the ideas you write up to develop the Human Resources Strategic Plan.
  • Demonstrate effective interpersonal and communication skills including:
  • Speaking clearly and concisely
  • Using effective non-verbal communication skills to assist with understanding
  • Asking questions to identify the required information
  • Responding to questions
  • Use of active listening techniques to confirm understanding.

The management team (your assessor and fellow students) will also provide feedback on some additional areas for consideration in the development of the Strategic Plan. You will need to incorporate this into the development of the Strategic Plan.

 

4. Develop the Human Resources Strategic Plan.

You are now required to develop the Human Resources Strategic Plan using your research and input from the meeting. Use the template provided by your assessor to develop your plan, ensuring that you complete all sections of the plan and clearly state strategic objectives and targets.

 

5. Develop a Risk Management Plan.

You are also required to develop a risk management plan to identify the risks that may be associated with the Human Resources Strategic Plan and risk management strategies that can be used to control risk. Identify potential risks and risk management strategies related to the strategies and actions in your Human Resources Strategic Plan and then document them using the template provided.

 

6. Obtain support for the Human Resources Strategic Plan.

Send an email to the Management Team (your assessor) including your Human Resources Strategic Plan and Risk Management Plan.

The text of the email should be in grammatically correct English, written in an appropriate polite, business-like style.

It should introduce and summarise the contents of the attachments and ask for final approval.

Attach your Plans to the email.

 

 

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