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CHCDIV001 Work with Diverse People Simulation Observation Answers




All Students: Role Play


Scenario: Below is a scenario where you either develop a map by working in groups or role play accordingly as asked in the scenario.

Mrs Nguyen has been placed in a high care facility for a respite care. She is frail, aged and requires assistance from carers for showering and mobilisation. Mrs Nguyen neighbour is Julie who is also frail and aged. On her first night in respite care Mrs Nguyen plays her religious music loud and Julie starts complaining to carers and supervisor on duty, Mary. Mary attempts to explain to Julie that Mrs Nguyen is entitled to pursue her religious practices by listening to her chants. Julie retorts that she too has entitlements and that Mrs Nguyen is encroaching on those.


Discuss some of the key issues associated with cultural sensitivities in Mrs Nguyen’s
situation. Suggest some approaches Mary may take to resolve the situation.


Role Play Instructions:

  • Form group of two

Student 1: Mary
Student 2: Julie


Resources required for Practical Assessment Appropriate workplace or simulated work placement where assessment can take place:

  • Relevant organization policy, protocols and procedures
  • Equipment and resources normally used in the workplace
  • Where for reasons of safety, space or access to equipment and resources, assessment takes place away from the  workplace, the assessment environment should represent workplace conditions as closely as possible
  • If the result of the assessment is Not Yet Satisfactory, you may be required to retake the assessment.


Practical Assessment Marking Form
PC = Performance Criteria       S = Satisfactory      NYS = Not Yet Satisfactory      N/A = Not As
Performance Criteria S NYS N/A Comments/observations
Reflect on own perspectives

  • Student supports own ability to work inclusively and with understanding of others
  • Asks open questions to encourage the person to engage
  • Uses open questions that allow person to express thoughts

Diversity/inclusiveness and their benefits

  • Student values and respect diversity, inclusiveness across all areas
  • Student appreciates diversity and inclusiveness

Communicate with diverse backgrounds and situations


  • Shows respect for diversity in communication Uses verbal and non-verbal communication skills
  • Speaks at a pace that the other person can understand
  • Gives facial expressions that are appropriate to the verbal message
  • Uses body language in a professional manner e.g. does not slump
  • Student tackles barriers with effective strategy: Seeks assistance if required

Promote understanding of diverse groups

  • Student identifies issues that cause communication misunderstanding
  • Attempts to identify root causes
  • Student tries to sensitively resolve differences considering diversity
  • Suggests that an independent individual facilitate discussion or appropriate
strategy to resolve


Simulation Obs 2:





  • Students are required to work on preparing a poster that can be used as an education resource in the workplace.
  • Students can choose to present via an E-poster or via a hard copy poster. E-posters are to have no more than 5 slides and hard copy posters are to be presented on an A3 sheet.
  • You have 15 minutes to present either version of your poster. The 15 minutes is to include preparation and question time.
  • Remember the poster should be presented by 2 students.
  • Poster should be Informative and creative with graphics, and
  • Poster should be visually well-constructed and effective in communicating information to the viewers.
  • Students should follow the marking guide given below to know, what content should be covered for the presentation.
  • Students can use different resources like journal articles, text books, government website to find relevant information


Poster Presentation marking guide
Criteria S NY S N/A Comments/Obs
Overall Appearance & Layout of Material

  • Relevant images, graphics & other visual elements
  • Support ideas presented in the poster/slide show

  • Introduced themselves and topic
  • The student was well prepared
  • The presentation followed a clear and logical sequence
  • Easy to read
  • Visual appearance, creative and interesting
  • Speaks clearly and audibly

  • Information presented was relevant and accurate which includes:

Reflect on own perspectives

  • Own ability to work inclusively and with understanding of others.
  • Identify and act on ways to improve own self and social awareness at workplace.

Appreciate diversity and inclusiveness, and their benefits

  • Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness.
  • Respecting diversity at workplace

Communicate     with     people     from    diverse backgrounds and situations

  • Importance of communication at workplace,
  • Verbal and non-verbal communication used at workplace to build trust and confidence

Promote understanding across diverse groups

  • Difficulties or misunderstandings that occur, considering the impact of social and cultural diversity
  • resolve differences, taking account of diversity considerations.
Sentence & Grammar

  • Clearly conveys concepts
  • Spelling grammar, punctuation and logical structure
Research, Reading & Referencing

  • Evidence of research and variety of sources
  • Appropriate referencing
Time management

  • The  student paced themselves appropriately.
Peer involvement

  • The    presentation    was    engaging    and encouraged active involvement of the class

  • The answers to questions helped the rest of the class to clearly understand the presentation



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