Evolution of San Antonio’s 311-Customer Relationship Management System

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Assignment Details:

Topic :: Customer Service
Document Type :: Essay (any type)
Subject :: Communications
Number of Words :: 500 words
Citation/Referencing Style :: MLA

Description :: Read the Evolution of San Antonio’s 311-Customer Relationship Management System reviewed in class 11/3 and address the following prompts:

Introduction – include a brief summary of the study including key partners, problem to be solved and primary objective (goal) of the study.

Body – What is the storyline of the study? What happened? Include key areas of focus, strategy implemented, success measures and implementation. Connect to course concepts and support with data shared in the study.

Conclusion – What was the ultimate result of the strategy implemented? Did it work? Why or Why not? Do we have enough information or is additional research needed?

Recommendation – What alternatives or alternate applications are available? What is your recommendation? Feel free to connect this to your current role in the workplace.

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