UPS Competes Globally With Information Technology Case Study

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Assignment Brief


  • Topic: UPS case study
  • Document Type: Assignment Help (any type)
  • Subject: Business
  • Number of Words: 1250


UPS (United Parcel Service) Case Study


United Parcel Service (UPS) started out in 1907 in a closet-sized basement office. Jim Casey and Claude Ryan—two teenagers from Seattle with two bicycles and one phone—promised the “best service and lowest rates.” UPS has used this formula success-fully for more than a century to become the world’s largest ground and air package-delivery Company. It’s a global enterprise with over 400,000 employees, 93,000 vehicles, and the world’s ninth largest airline.


UPS Competes Globally


UPS Competes Globally 2

54 Part One Organizations, Management, and the Networked Enterprise

54 Part One Organizations

Case Study Questions

  1. What are the inputs, processing, and outputs of UPS’s package tracking system?
  2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy?
  3. What strategic business objectives do UPS’s information systems address?
  4. What would happen if UPS’s information systems were not available?

Using a handheld computer called a Delivery Information Acquisition Device (DIAD), UPS drivers automatically capture customers’ signatures along with pickup, delivery, and time card information. UPS information systems use these data to track packages while they are being transported.



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