CHCCCS015 Provide Individualised Support Assignment Task

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Question 1

Provide a definition of each of the following:

  • Person-centred practice
  • Strengths-based practice
  • Active support


Question 2

Explain the following types of person-centred approaches.

  • PATH – Planning Alternative Tomorrows with Hope
  • MAPs – Making Action Plans
  • PFP – Personal Futures Planning
  • Circles of Support


Question 3 

Describe what the term ‘self-directed support services’ means.


Question 4

Describe the concept of ‘self-determination’.


Question 5

Part of your role and responsibilities when providing individualised support is to meet your service’s documentation requirements.

What documentation are you required to complete as part of your work in providing client support? Provide at least three examples and explain the purpose of each one.


Question 6

Under what circumstances might you need to complete a client risk assessment? Provide three examples.



(a) Provide a definition of each of the following and an example of each in practice.

  • Privacy
  • Confidentiality
  • Duty of care
  • Dignity of risk
  • Discrimination
  • Mandatory reporting/compulsory reporting
  • Responsibilities and limitations relating to work role boundaries


(b) Now read each scenario and match it with the correct ethical issue or breach in the table below.

Scenario A

Nancy converted to Islam in her late 30s and is now a practicing Muslim. Nancy became confined to a wheelchair after a car accident in her late 20s.

Belinda, her support worker, often makes strong political and racial comments about Muslims living in Australia to both clients and colleagues. She is unaware that Nancy is a Muslim.

Scenario B

You overhear Beth, one of your colleagues, talking on the phone to her friend during her lunch break. Beth is laughing to her friend over the phone about the mental health issues of one of her aged care clients and disclosing personal details. Beth is outside in the garden area – you are pretty sure that at least one client has overheard her conversation as well.

Scenario C

Jason, one of the support workers, tells you during his handover that he noticed a few bruises on Carly whilst bathing her before bedtime. Carly is one of his youngest clients, who is only 13 years old.

Scenario D

Steven, one of the support workers, has been known as popular with the female clients. He likes to joke around with them and make them laugh. On occasion he brings in surprise treats or gifts for them.

Lucy, one of his regular clients, tends to receive more gifts from him than the others. This includes flowers, clothes and chocolates. Steven has also been observed to spend time with her beyond the hours of his shift.

Scenario E

Clients in wheelchairs who visit your recreational facility once a week have not been properly informed about the rotting ramp board at the front entrance. There is a side entrance clients can access safely, however they are not advised to use it as the front board seems to be holding up for the time being.

Scenario F

Georgie has a mental illness and wants to go outside and put the fallen twigs that have accumulated in the garden into a big pile. Felipe, his support worker tells him strictly that he’s not allowed to go outside for fear of him poking himself in the eye or falling over. Georgie has fallen over in the garden once before. Felipe locks the door and Georgie begins to cry.

Scenario G

Maria has a mild intellectual disability. She has capacity to make her own decisions, and has not identified anyone who can make decisions on her behalf. Amy, her sister, approaches a new employee at your service and asks them for health information about Maria, particularly related to some new medication she has heard Maria is taking. Maria says she wants to research the medication and make sure that it is the right choice for Amy. The carer looks up Maria’s record and provides Amy with the medication details.


Ethical issue/breach Which scenario covers this?
Privacy/confidentiality Scenario B
Discrimination Scenario A, Scenario D
Work role/boundaries Scenario E
Duty of care Scenario F
Mandatory reporting Scenario C
Dignity of risk Scenario G


Question 8

Explain the key objectives of the United Nations Convention on the Rights of Persons with Disabilities (UNCRPD).


Question 9

Provide three examples of circumstances that require you to make an adjustment or variation of a client’s individual plan.



Provide five examples of client rights that you must uphold as part of your job role.




Provide two examples of when members of the support team might be required to provide feedback on individual plans.


Question 12

List three situations where a care worker may experience a risk to their health or safety.


Question 13

(a) Identify three examples of risks that can occur in a care environment.

(b) Explain what steps a worker should take when they are confronted with such risks to one’s safety.


Question 14

For each area below, identify three examples of how carers can support ongoing skills maintenance and development of new skills in each area


Question 15

(a) Read the scenario below and identify a minimum of five factors that would affect the support received by this client.

Antonio is a 45-year-old male client who sustained an acquired brain injury after a motorcycling accident. He is an Italian expatriate who moved to Australia with his family 5 years ago. He speaks little English and prefers to use Italian where possible, depending on his children to assist him with translation. He is unable to work as a result of his injury and has become isolated since the accident, rarely leaving his home and relying predominantly on his wife and children for support.

(b) Explain how social devaluation can impact clients who require support.

(c) Explain how cultural differences can affect clients who require support.


Question 16

There are many people you would be expected to work alongside and liaise with in your profession as an individual support worker. In order to provide the best possible care for your clients, it is important to understand the roles and responsibilities of different parties.

(a) For each of the following roles, provide a description of what their expected responsibilities in the workplace would be.


(b) For each role pairing below, describe the type of interaction that would occur as well as the communication methods or channels.


Question 17

Provide a brief description for each model of care in the table below.


Question 18

There are some situations that you may encounter where it is appropriate to confirm information or details in a client’s individualised plan with their family and/or carers.

Provide three situations under which you may need to communicate with the client’s family and/or carers.


Question 19

One of your responsibilities as a care worker is to observe your clients for changes and report them to your supervisor. List three observations you might make that you would need to report to your supervisor.


Question 20

It is part of your role and responsibility as a care worker to complete workplace documentation, including progress notes and observations of your clients. Services will have specific requirements around how you are to record your information.

Indicate at least six guidelines that must be followed when documenting observations and client information.


Question 21

As part of a service’s privacy procedures, client documentation and other information must be stored in a way that will keep client’s information private.

Explain three ways in which a worker must ensure that information is stored as per procedure.


Question 22

As you are working closely with clients, you will get to know them well and will often be able to identify when something may be wrong or of concern. The signs you are seeing could be that the client has unmet needs.

List four indicators of unmet needs you may encounter in your work as a care worker.





Read the case study below and answer the questions.

Case Study: Tully
Tully is a 75-year-old female who has an intellectual disability. She enjoys art, reading and music.

She is not overly social and tends to spend time alone privately completing recreational activities. She has been a smoker for 40 years and usually smokes up to 8–10 cigarettes a day. She is able to go for walks for short periods at a time only.

Tully is sensitive to loud noises in the environment, which causes her to become quite anxious and stressed. Being anxious or stressed causes Tully to smoke more frequently through the day.

Tully’s father passed away from lung cancer due to smoking when she was younger, so one of her goals is to cut back on smoking. She is hoping to smoke only 2 cigarettes per day.  


  1. Imagine you were Tully’s support worker. Explain how you would do the following:
  • Interpret and clarify your role in putting in place an individualised plan for Tully, and why.
  • Who you would work with in putting together the individualised plan and why.
  • Who you would discuss issues with if you encountered situations that were beyond your skills, knowledge or area/s of responsibility, and what the role of that person would be?
  • Ensure that Tully understands her rights as a client and what she can do if she feels her rights are being infringed upon.


  1. Explain how you would work with Tully to determine strategies to help her achieve her goal. In your answer, identify at least three strength-based activities that would assist in promoting her independence, and how you would ensure Tully is able to make her own informed decisions.


  1. Identify at least two other health professionals who may be involved in supporting Tully to achieve her goal.


  1. It’s two weeks later and Tully tells you that she wants to go for a longer walk today, down a particular tree-lined street that she finds relaxing. Her confidence has been building as she has noticed progress in her general health and wellbeing.

You know that the end of the street has some roadworks being done on it and there are a few noisy trucks and machinery. You tell Tully no, it’s not a good idea and explain why. She becomes frustrated and upset – she was so looking forward to the walk and thinks she can deal with the noise if she knows it’s coming and she can approach it slowly.

Have you done the right thing for Tully? Explain your answer. What other options could you have suggested?


  1. It’s many months later and Tully has successfully quit smoking. She managed to get down to two cigarettes a day, and then decided to quit completely. She is ecstatic at exceeding her original goal! Explain how you would support Tully to maintain the strategies and skills she learned to help her quit smoking, to ensure that she does not ‘fall off the wagon’ and start smoking later down the track.


  1. You go on leave for several weeks and when you return you notice that Tully’s stress and anxiety levels seem to have increased somewhat. She also appears to have put on some weight. There are several unfinished craft activities put aside and she appears to have no interest in completing them.

What appears to be the problem and what might be the risks involved? What would you do in this situation?



Task summary:

You are required to write a report on the provision of support services for three clients in your workplace (one report for each client).


Assessment Task 3: Report on Client


Client support needs

  1. How did you understand your role and responsibilities when determining support needs for this client?
  2. What was your role in implementing the client’s individual plan?
  3. What are the support needs for this individual according to their plan?
  4. Explain the process you followed/took to confirm with the client the details of their individualised plan, and why you would need to do this.
  5. Did you need to confirm any information in the plan with the client’s family or carers? If yes, explain why. If no, indicate NA.
  6. How did you ensure that your client understood their rights?
  7. How did you work with the client to support their needs?
  8. How did you prepare for support activities? What documentation did you review and information did you gather?
  9. Explain your role and duty of care for this client.
  10. Describe the role and responsibilities of each member of the support team, including your supervisor.
  11. Who did you seek support from when you were implementing aspects of the support plan, outside the scope of your job role and/or knowledge?
  12. What are the skills opportunities according to the client’s plan?


Providing support

  1. Describe your communication with this client and members of the support team, including your supervisor.
  2. What strategies did you use to develop and maintain trust with your client?
  3. What equipment were you required to assemble or use? How did you know what to do and how to do it?
  4. How did you include family and/or carers as part of the support?
  5. How did you help to achieve a safe, healthy, clean and comfortable environment during your work with this client?
  6. What procedures do you follow to ensure the above?


Maintaining support

  1. How did you collaborate with the client to ensure services were meeting their needs?
  2. Were any changes to the plan identified? If so, describe the process undertaken, including how the care team, the supervisor and the client worked together.
  3. How did you support the client’ self-determination?
  4. What documentation was completed as part of organisation policy and procedures?
  5. Describe the process you take to ensure your client’s information is stored according to workplace policy and procedures. How client information kept secure from unwanted access?


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