BSBLDR601 Lead and Manage Organizational Change Assignment Questions
Assignment Details:-
- Topic: Lead and manage organisational change
- Subject: Management
- Citation/Referencing Style: APA
- Academic Standard Level: College
Question 1
In the table below, identify one event and one trend that may impact on the achievement of the organisational objective.
- Name an event for the objective
- Name a trend for the objective
- Explain how each event and trend affects the achievement of the objective
| Objective 1: | Resolve all customer complaints submitted via all channels within 48 hours of filing |
Question 2
When analysing and interpreting information about an organisation’s internal and external environments, there are two tools that can be used as cost-benefit methods.
Complete each table below by:
- Defining what each letter signifies- SWOT and PESTLE
- Providing a brief explanation of each signified letter
Question 3
Answer the following questions regarding risks to organisational change.
| Briefly explain each of the following requirements to assess risk | |||
| Requirements to assess Risk | Explanation (one sentence each) | ||
| Likelihood | |||
| Consequence | |||
| Risk Rating | |||
| Priority Rating | |||
| Complete the table below:
§ Identify two common barriers to change § Identify at least one mitigation strategy for each barrier § Explain how each mitigation strategy addressed barrier to change |
|||
| Barriers to Change | Mitigation Strategies to Address these Barriers | Explain of How Mitigation Strategy Addresses Barrier to Change | |
| a. | |||
| b. | |||
Question 4
Read the following scenario about a Flower Delivery business
Rose acquired a Flower Delivery business almost a year ago. When Rose started, she had established a vision for the existing business on expanding it by exceeding customer expectations. It was successful and her business doubled in a short time. Customers were returning to “Blooms” repeatedly and recommending friends and family. In the last three months, she has noticed a decline in orders and regular customers not calling. She did implement a growth strategy for her staff at this time which involved them contacting every customer, 24 hours after for their feedback.
Some of her staff were positive about this but one was very resistant. Rose informed them all they would just have to do it as it was a requirement of the job and as a team. Rose did hear a comment about this staff member being abrupt with a customer. She is now wondering if this could be impacting her decline in business Rose needs to take action to make a change and turn her business around. Rose wants to improve communication and educate her staff about how this benefits them and the customers.
| Communication Plan Components | Explanation (2 lines each) |
| a. Communication strategy | |
| b. Target Audience | |
| c. Personnel Responsible | |
| d. Key Message | |
| e. Communication method to be used | |
| f. Frequency |
Question 5
Complete the table below by explaining each requirements of an education plan.
| Training Need Analysis Components | Explanation (2 lines each) |
| a. Training Strategy | |
| b. Target Audience | |
| c. Facilitator | |
| d. Expected Timeframe | |
| e. Expected Outcome |
Question 6
Complete the table below by providing by doing the following:
- Identify the eight steps of Kotter’s 8-Step Change Process
- Briefly explain how each step can be implemented in a workplace
| Kotter’s 8-Step Change Management Process | Explanation of How Each Step if Implemented in a Workplace (2 lines each) |
| a. | |
| b. | |
| c. | |
| d. | |
| e. | |
| f. | |
| g. | |
| h. |
Question 7
The DREC curve is change cycle that described the four stages individuals go through as they adjust to an organisational change.
Complete the table below. To do this you must:
- Identify the four stages of the DREC curve
- Using your own words, briefly explain what a change leader must do during each stage of the DREC curve (2 lines for each stage)
Question 8
Identify two strategies for embedding change within an organisation. Provide an explanation for each of the identified strategies.
Question 9
Read the following scenarios and answer the questions that follow
Scenario 1
Bounce Fitness is attempting to set up feedback sessions to get the insight of employees regarding the organisational change they will be undertaking. This is the first time the employees are being given an opportunity for feedback, since Bounce Fitness usually employs one-way communication between management and employees.
Complete the table by doing the following:
- Identify the change strategy being implemented
- Identify one organisational behaviour that would affect the application of the following change strategy
- Briefly explain how the identified organisational behaviour impacts the application of the change strategy
| Change Strategy | Organisational Behaviour | Impact of Organisational Behaviour on Change Strategy |
Scenario 2
Bounce Fitness is adapting a new application for its Point of Sales system. It’s a new application developed to ensure smoother transaction using a cloud system. However, the new application has also enticed numerous fitness centres. Due to the high demand, the current developers are having a hard time sustaining server for the application.
Complete the table by doing the following:
- Identify the change strategy being implemented
- Identify one external environment factor that would affect the implementation of the identified change strategy
- Briefly explain how the external environment factor impacts the application of the change strategy
| Change Strategy | External Environment Factor | Impact of External Environment on Change Strategy |
Question 10
In your own words, describe each of the following components of a change management project plan.
| Change Management Project Plan Components | Description (2 lines for each components) |
| a. Scope | |
| b. Roles and Responsibilities | |
| c. Communication Strategy |
Task 1: Conduct Meeting in Relation to Organisational Change
Assessment Instructions
Your assessor will observe you as you conduct a meeting with key stakeholders, experts and specialists to analyse at least one organisational change.
Relevant stakeholders can be individuals or groups directly impacted by the organisational change you will implement. They must be involved throughout the development, implementation and monitoring process.
Experts refers to individuals or groups who have knowledge and experience in implementing the required change in organisation.
Specialists refers to subject matter specialists who have expertise over a specific aspect of the business that is affected by your identified change.
Use your workplace/organisation’s template(s) to complete this task, or use the Change Management Project Plan template provided at the Bounce Fitness site. This will be used throughout the Practical Assessment Tasks.
Prior to commencing your meeting, you must Review at least two pieces of workplace documentation relevant to the organisational change you are to undertaking.
This includes:
- Business plans
- Feedback Surveys and Forms
- Business and Communication Plans
- Reports
- Service-level agreements (SLAs
You will be assessed on your practical skills to:
- Analyse and interpret information from the documentation about the organisation’s internal, external environment and identify two of each of the following:
- Management decisions in relation to change
- Organisational objectives
- Performance gaps
- Change opportunities
- Business threats
- Discuss and identify requirements for change for change that support organisational objectives from workplace documentation
- Discuss and seek information, clarify, questioning, confirm understanding and active listening.
After consultation, complete the “SWOT Analysis” and “PESTLE Analysis” sections of the Change Management Project Plan.
Review Workplace Project Task 1 – Observation Form before starting this task. This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.
Review the template(s) you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Change Management Project Plan template provided at the Bounce Fitness site.
Submit the partially completed Change Management Project Plan with the completed “SWOT Analysis” and “PESTLE Analysis” sections to your assessor.
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