Assignmenthelpaus.com rests in the precise and conceptual answers to questions crafted by our Assessment like – OP – S09 (P5) Research Methodology – Assignment Answers. We have outstanding Natives For your Academic help like Dissertation writing, Essay writing help, Case study help along with Homework Answers all range of services available under one roof. You can trust with us ane get Solved your all query about your Assessments.

 

Order-now

 

Assessment Details:

Subject – Research Methodology

Word Count – 1500 words

 

Sources of Data and Information

Question 01:

The task of data collection begins after a research problem has been defined, and research design/plan chalked out. While deciding about the method of data collection to be used for the study, the researcher should keep in mind two types of data viz., primary and secondary.

  1. Enumerate the two methods of collecting data in  (10 Marks)
  2. Which one is the most suitable for conducting an enquiry regarding Employees’ Satisfaction of a company in the manufacturing industry? Explain its merits and demerits. (10 Marks)

Question 02:

“It is never safe to take published statistics at their face value without knowing  their  meaning and limitations.”

  1. Elucidate this statement by enumerating and explaining the various points which you would consider before using any published Illustrate your answer by examples wherever possible. (15 Marks)
  2. What is the importance of using unpublished data as a secondary data source? Explain. (15 Marks)

 

APA Reference Style:

Question 03:

Final year student researched “An Impact of Recruitment Advertisement Specificity on Retention of Employees” and referred a series of literature as follows. He was asked to make an In-Text Citation as well as List of References. Refer the literature below and prepare In-Text Citation and List of References.

  1. Referred to the “Role of Female in Contemporary HRM” and cited facts from Subtitle “The control of female fertility” which was written by K.Johnson in 2005   Associated News Papers Limited published it in Colombo. (10 Marks)
  2. Referred to a Journal article on “Adapting Historical Citations to APA Style” by Donald Godfrey that was published in 2005 in the Journal of Broadcasting & Electronic Media. The journal’s volume number is 49, the issue number is 4, and the article appears on pages 544-547. The DOI for the article is 01.1207/s15506878jobem4904_15. (10 Marks)

 

Case Study Analysis:

Question 04:

Emotional stress in call centres 

Tellus is an American telecommunications company that provides voice, video, data, internet communications and professional services to businesses, consumers and government agencies.

During its long history, TelBus set up operations in international locations in Europe, Asia and Australia. Central Call centre operations for the Australian division were located in Melbourne. The call centre was devoted to inbound calls, which meant that customers could phone in and make a bill or service-related enquiries. Although the staff of the call centre was required to keep call times within an acceptable range, their primary role was to make sure that customers had their questions answered and to create a sense that customers had been listened to respectfully. Tellus also ran a number of out-bound ‘cold call’ campaigns where the purpose was to phone existing customers or potential new clients and provide information about new products and services with a view to increasing the sales and market share. These calls were outsourced to another call centre in  Sydney that specialised in sales and the arrangement worked quite well.

During routine call monitoring at the Melbourne in-bound call centre, it was noted that there were quite a number of opportunities for the call centre operators to sell new products to customers. Despite call centre operator efforts to provide some information about upgrades and new products, it became clear to senior management that calls centre operators did not push through and close the sale. In response, senior management re-thought on the divide between in-bound and out-bound calls and decided to place a greater emphasis on selling as part of the normal in-bound calls taken by the Melbourne call centre operators. Effectively, this meant that each inbound call became a potential sale. Even though customers did not phone up to enquire about new products, it became a part of the operators’ responsibility to finish the call with information about the latest telecommunications offering and to make suggestions to customers that could result in a sale.

In response to the change in operator responsibilities, new performance criteria were designed and put in place. Previously, operators had been required to keep calls within a ten- minute window, but the changed expectations led to much tighter controls on time, as well as on-target quotas. The new criteria included sales targets, dollars logged per hour,  average talk time, adherence to scheduled breaks, and sales call quality. A number of staffs left, and Management observed that that “their exit was probably in everybody’s best interest”. Senior management did recognize the morale problem, however, and decided to invest more heavily in the training of the team leaders. The call centre had always been organized into groups and the team leaders had held a central role in maintaining staff morale and in providing development and training for new members. The training for the team leaders focused on

team morale management, but a key objective was also to assist team leaders in getting more out of the team so that sales targets could be met.

A number of team leaders began to question the intention of the training and pointed out that their morale was already low and those call centre operators did not need further pressure from the team leader. Eventually, stories of worker stress and two cases of severe bullying were leaked to the media. The union became active in representing the case and the senior management were asked to account for the negative outcomes at the call centre.

 

Case Analysis Work Sheet

  1. What are the key issues or the problems of the case?
  2. Prioritize the issues or problems

1)                                                                   

2)                                                                   

3)                                                                   

  • Is it necessary to identify the cause of the problem?
  1. Brainstorm the options available
  2. Evaluate the options

Option                            Advantages                                Disadvantages

 

  1. Select the optimum solution
  • Describe how the option should be implemented (30 Marks)

 

 
Guidelines for the Case study /assignment

CIPM is happy to inform the students that we have made arrangements to upload soft copies of the assignments into the LMS of CIPM. In the future, it is not necessary to submit hard copies of the assignments/Case studies. Therefore, all students are required to upload the finalized assignments/case study as per the guidelines given below:

 

 

For successful completion of the relevant assignment/case study, students are required to:

  • Do this as an individual assignment in the form of a ‘soft
  • Font Size should be 12 (Times New Roman and Lind Space should be 5)
  • Margins – Left 1.5’ Right 1’ Top and Bottom 1’
  • Your assignment/case study must be converted to PDF before uploading it. We are not accepting any other file
  • The maximum size of the assignment/case study should be less than
  • You are allowed to make assumptions to fill the gap of any required
  • You are also required to search for additional information as
  • Keep a copy of the assignment with
  • Indicate the Index Number clearly on the cover
  • Prepare the cover page by using the model cover page issued by CIPM. A soft copy of the cover page could be downloaded from the CIPM LMS
  • To entirely refer to the source(s) of all material, even if you have re-expressed the ideas, facts, or descriptions; acknowledge all direct quotations, and not submit work that has been researched and written by another
  • Maintain a very high standard of the
  • Duly accomplish case study/assignment should be uploaded to LMS. The relevant case study is sent
  • Distinctions and merits are not allowed for late
  • Marks allocation for each question/case study is indicated against the question/ case study.
  • Rename your case study/assignment by entering your index

 

For Reference Use : #getanswers2001428

 

Leave a Reply

Your email address will not be published. Required fields are marked *