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FNS40815_ FNSSAM403 Assessment 3 Answers Certificate IV in Finance and Mortgage Broking

 

FNSFMB403 Present broking options to client  
Unit Description This unit describes the skills and knowledge required to collect information, conduct relevant research and develop and present broking options to clients.
 
Learning Outcomes By the end of this unit, students will be able to:

  • Gather relevant information
  • Prepare appropriate options
  • Present options to clients
  • Negotiate effectively
  • Obtain agreement to proceed

 

Activity 1

Explain the difference between up-selling and cross-selling, using financial service products as examples.

Activity 1 Answer

 

 

Activity 2

Explain some of the advantages of active listening.

Activity 2 Answer

 

 

Activity 3

What benefits does relationship marketing offer to banks?

Activity 3 Answer

 

 

Activity 4

Identify some ethical issues which might arise for someone selling financial service products and services.

Activity 4 Answer

 

 

Activity 5

After hearing the story of the overall value of permanent life insurance, clients will most likely have specific questions, which boil down to three main objections:  affordability, education and procrastination. What strategies might you use to overcome these objections?

Activity 5 Answer

 

 

Activity 6

Identify some tools and strategies to become a successful customer relationship marketing manager.

Activity 6 Answer

 

 

Activity 7

Why is it important for banks to adopt CRM technology?

Activity 7 Answer

 

 

Activity 8

Why have many banks adopted the strategy “Know your customer”?

Activity 8 Answer

 

 

 

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