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Assessment Task 1: Written Questions
Task summary
This is an open book test, to be completed in the classroom. A time limit of 1 hour to answer the questions is provided.
You need to answer all of the written questions correctly.
Your answers must be word processed and sent to the assessor as an email attachment or delivered printed.
Required
- Access to textbooks/other learning materials
- Computer and Microsoft Office
- Access to the internet
Timing
Your assessor will advise you of the due date of this assessment.
Submit
- Answers to all questions
Assessment criteria
All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly, or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Written answer question guidance
The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.
Note that the following guidance is the minimum level of response required.
Analyse – when a question asks you to analyse something, you should do so in in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.
Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.
Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.
Discuss – when a question asks you to discuss something, you are required to point out important issues or features, and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.
Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.
Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.
Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.
Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.
List – when a question asks you to list something, this means that you are asked to briefly state information in a list format.
Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.
Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.
Assessment Task 1 Instructions
Provide answers to all of the questions below:
- Identify and document the title and date of the WHS/OHS Act and Regulation for the state in which you are
- Identify the purpose of a WHS code of practice and give an
- Outline the factors that must be taken into account in determining control measures for hazardous manual tasks as stated in the model Work Health and Safety Regulations
- Define the term duty holder under WHS/OHS legislation and the primary duty of care of a PCBU under WHS
- Outline two examples of a WHS policy that a business may
- Explain the process of risk assessment and control in workplace health and
- Explain three ways in which hazards can be identified in the
- Describe the purpose of the hierarchy of control and each of the options available from most effective to least effective. Provide an example for each in terms of how it may be applied in a workplace.
- Give two reasons why it is important to report WHS incidents within the workplace to relevant persons and identify at least two position holders to whom incidents may be
- Identify the three events that are defined as ‘notifiable incidents’ and the period of time for which employers must keep records of these
- Within what time period within which an employer must notify their worker’s compensation insurer where a work has received a workplace injury?
Assessment Task 1 Checklist
| Student’s name: | ||||
| Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? | Satisfactory performance | Comments | ||
| Yes | No | |||
| Question 1 | ||||
| Question 2 | ||||
| Question 3 | ||||
| Question 4 | ||||
| Question 5 | ||||
| Question 6 | ||||
| Question 7 | ||||
| Question 8 | ||||
| Question 9 | ||||
| Question 10 | ||||
| Question 11 | ||||
| Task Outcome: | Satisfactory ¨ | Not Satisfactory ¨ | ||
| Assessor signature | ||||
| Assessor name | ||||
| Date | ||||
Assessment Task 2: WHS management system project
Task summary
This assessment task requires you, in the role of Operations Manager of Grow Management Consultants, to review existing health and safety processes within the company and to establish and implement a new health and safety policy and procedure, including consulting with staff.
Following this you are required to provide an induction and training program for staff about the updated health and safety policy and procedure.
As the induction and training session will also be an opportunity for staff to provide feedback on WHS issues, you will be also required to respond to this feedback and develop a working from home checklist.
This assessment is to be completed in the simulated work environment in the RTO.
Required
- Access to textbooks/other learning materials
- Computer with Microsoft Office and internet access
- Access WHS legislation including:
http://www.safeworkaustralia.gov.au/sites/SWA
- Policy and Procedures Student
- Meeting space with projector
Timing
Your assessor will advise you of the due date of these submissions.
Submit
- Draft of an email with revised Health and Safety Policy and Procedures attached
- Draft of an email with WHS presentation attached
- Draft of an email with the following attached:
- Updated Policy and Procedures
- Working from home health and safety checklist
- Screenshot
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Assessment Task 2 Instructions
Carefully read the following:
Grow Management Consultants is a management consultancy business.
Staff employed in the business includes the CEO, Operations Manager, two Senior Management Consultants and an Administration Officer. There are also three management consultant contractors who work from the office at least 2 days a week each, as well as from home. All of the management consultants travel extensively across Australia, visiting clients.
Grow Management Consultants has an existing Health and Safety Policy and Procedure but as the organisation has expanded, the CEO believes that it is time to update the policy and procedure and to establish additional procedures including health and safety procedures to be followed when working from home as this is a common practice of the management consultants.
The CEO has indicated that he does not want to incur any additional costs in implementing the WHS management system and wants to incorporate WHS responsibilities into existing staff roles. These also need to be clearly defined in the health and safety policy and procedure.
The CEO has identified that the areas of the policy and procedure that need updating are as follows:
- Include definitions of duty holders under WHS legislation
- Types of hazard inspections need to be broadened to include pre-operation and regular inspections, as well as working from home inspections (see below).
- WHS Communication and Consultation Arrangements: the current Health and Safety Policy refers to the need to consult with workers, but the WHS procedure does not say how it will Suitable communication and consultation arrangements need to be identified for Grow Management Consultants and procedures developed. These arrangements also need to be in accordance with legislative requirements.
- While the current policy and procedures refer to hazard identification and risk control generally, it has been identified that there are no specific procedures with regard to working from home health and safety requirements. As working from home is a common practice for the management consultants, this needs to be addressed. A procedure needs to be
- The policy and procedures do not address the requirement of ensuring that where there are changes to a work procedure or system, that a hazard identification is The inspection should identify any new hazards that may be created, and ways to control these.
As the Operations Manager you are responsible for researching, developing and implementing the above changes. You will also need to ensure that any new procedures added include which staff member is responsible.
Complete the following activities:
- Revise the WHS Policy and Procedure
Review the existing Grow Management Consultants WHS Policy and Procedures (Policy and Procedures Student), as well as the scenario information regarding updates required to these.
Then conduct research using the link shown under Requirements on the previous page, or any other sources of information of your choice, to identify:
- Duty holders under WHS legislation
- Best practice hazard identification and risk control
- Best practice WHS communication and consultation practices
- Health and safety requirements for working from
Following your review and research, update the WHS Policy and Procedures. The updated document should clearly address all of the areas above.
Highlight all changes you have made (using either tracked changes or a coloured highlight).
- Prepare a draft of an email to be sent to the management team (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should briefly outline key changes to the policy and procedure based on your research.
The email text should also confirm that the changes will not incur costs, and roles and responsibilities can be incorporated into existing job roles.
It should also seek feedback on all aspects of the changes you have made to the policy and procedures.
Attach your revised Health and Safety Policy and Procedures to the email.
- Develop a PowerPoint presentation for a WHS induction and training program
Assume that you have been asked to provide an induction and training program for all staff to confirm WHS legislation requirements and provide information and training on the new health and safety policy and procedures.
Your presentation must address:
- An overview of WHS legislation that applies to Grow Management Consultants and the purpose of such Note that this should be the WHS legislation that applies to the state/territory in which you are studying including:
- Purpose and definitions of WHS Act, Regulations, Codes of Practice
- Meaning of duty of care
- Obligations of workers at work
- Obligation of a business to consult and communicate with workers
- Persons within the organisation who are responsible for WHS and each of their responsibilities (as identified from the Health and Safety Policy and Procedure).
- A review of the key changes made to the existing Health and Safety Policy and Procedure
- An outline of the revised Grow Management Consultant’s Work Health and Safety Policy and associated
Save this file as WHS Presentation
- Prepare a draft of an email to be sent to your assessor.
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment, seek their feedback and ask for the place, date and time of your presentation.
Attach your WHS presentation to the email.
- Conduct induction and training program
Present your induction and training program for staff.
Your assessor will organise at least two other students to attend in the role of staff.
During the presentation you will be required to demonstrate effective interpersonal and communication skills including:
- Speaking clearly and concisely
- Using effective non-verbal communication skills to encourage audience interest
- Responding to questions
- Asking questions to seek feedback
- Use of active listening techniques to confirm and clarify understanding
At the end of the presentation you should provide the opportunity for questions.
Your assessor, in the role of CEO, and the other students roleplaying staff will ask you at least two questions about the presentation, as well as provide feedback on an area of WHS that they would like you to action.
- Develop a working from home health and safety checklist
Based on the outcomes of the meeting above, assume that you are required to develop a working from home health and safety checklist.
Conduct research on the Safework Australia web site or other WHS/OHS regulator web site to identify a suitable checklist that can be used for carrying out a working from home inspection.
Customise the checklist to the organisation’s needs.
- Update your WHS Policy and Procedures.
Modify the WHS Policy and Procedures to reflect feedback that you received from the induction and training program.
Add the working from home health and safety checklist to the Policy and Procedures, too. Save this document as Updated Policy and Procedures.
- Take a screen shot of your folder and files.
Ensure that you have an overall folder for your work, as well as sub folders if necessary. All of the documents that you have submitted for this assessment task should be correctly named and filed.
Your filing system should reflect how you would set up a WHS record keeping system in a real working situation.
Folders must be logical and well-organised, and you will be assessed on this. The screen shot should show all the folders and documents.
- Prepare a draft of an email to be sent to the Management Team (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
The email text should introduce and summarise the contents of the attachments and seek their feedback.
It should also explain the use of the checklist and updated policy and procedures in clear and concise language to ensure that the use of the checklist is clear to all.
Attach the following to the email:
- Updated Policy and Procedures
- Working from home health and safety checklist
- Screenshot
Assessment Task 2 Checklist
| Student’s name: | |||
| Did the student: | Completed successfully |
Comments |
|
| Yes | No | ||
Update the existing WHS Policy and Procedures to include:
|
|||
| Provide updated WHS policy and procedures to staff for feedback, including input on WHS consultation and participation arrangements? | |||
| Update WHS policy and procedure as per feedback on consultation and participation? | |||
Provide an induction and training program that includes an overview of WHS legislation that applies to Grow Management Consultants and the purpose of such legislation including:
|
|||
In their first email draft, provide:
|
||||
Throughout the induction and training program, demonstrate effective communication skills including:
|
||||
| Develop a suitable working from home checklist? | ||||
| Task Outcome: | Satisfactory ¨ | Not Satisfactory ¨ | ||
| Assessor signature | ||||
| Assessor name | ||||
| Date | ||||
Assessment Task 3: WHS Risk Control Project
Task summary
For this assessment task you will be required to conduct research into effective ways of managing fatigue at work and to recommend strategies to address current fatigue issues for all staff at Grow Management Consultants. You will be required to develop a short briefing report, as well as discuss your finding and recommendations with staff via a memo.
This assessment is to be completed in the simulated work environment in the RTO.
Required
- Access to textbooks/other learning materials
- Computer with Microsoft Office and internet access
- Fatigue Management Report Template
Timing
Your assessor will advise you of the due date of these submissions.
Submit
- Draft of an email with fatigue management report attached
- Draft of an email to CEO
- Draft of an email to staff
- Draft of an email with screen shot attached
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly, or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Assessment Task 3 Instructions
Carefully read the following:
At a recent Grow Management Consultants staff meeting, it was identified that some of the staff are working very long hours during the week and are also working at weekends.
Staff are complaining of stress and fatigue. The long hours are as a result of the numerous projects that the company currently has. The management consultants are also travelling extensively.
The CEO has sent an email to all staff to urge them to work no more than 8 hours a day. However, staff are still continuing to work long hours due to the high volume of work.
To address this situation, the CEO has asked you (the Operations Manager) to conduct research into fatigue management and to recommend strategies to address this for all staff at Grow Management Consultants.
Complete the following activities:
- Develop a report on health and safety and fatigue issues
This assessment task requires you to conduct research to the management about the health and safety implications of fatigue.
Research following in order to develop your report:
- Problems associated with fatigue
- Signs of fatigue
- Risks associated with fatigue and procedures for managing the risk of
- Proposed strategies for managing fatigue and relationship to hierarchy of control
- Sources of information used for the report, as well as sources of expert advice that could be used if further advice is needed in the
Use the Fatigue Management Report Template to guide your work.
- Prepare a draft of an email to be sent to the CEO (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment and seek their feedback. Attach your fatigue management report to the email.
The agreed risk control put in place in relation to fatigue management at Grow Management Consultants was a safe working hours guideline, which the CEO is responsible for monitoring.
The working week at Grow Management Consultants is 38 hours.
The safe working hours guideline states:
- No one should work more than 14 hours in a day.
- There should be at least 10 hours continuous break per 24 hour period.
- A lunch break of at least 30 minutes should be taken during the working day.
- Individuals should be aware of the hours worked and ensure they are aware of the risks.
You are checking that staff are following the guideline and is reviewing staff time sheets for the month of September.
- Operations Manager: shows 180 hours worked over a 4-week period (M to F). Break of at least 30 minutes taken each day.
- Senior Management Consultant 1: shows 190 hours worked over a 4-week period. Shows no lunch breaks taken.
- Senior Management Consultant 2: shows 14.5 hours worked during three days of the month of September. Lunch breaks taken intermittently.
- Administration Officer: 152 hours plus lunch breaks of 30 minutes taken.
- Prepare a draft of an email to be sent to the expert (your assessor).
Assume that the CEO has advised following your email that you should contact the expert you identified in your report seeking advice. Draft an email that you could send to the expert. Your email must be professional, concise and clear following organisational standards.
- Prepare a draft of an email to be sent to the CEO (your assessor).
It should review the information above and assess the risk controls implemented. Are the guidelines for safe working hours being followed? Assess each example. If not, provide your recommendations for action.
- Prepare a draft of an email to be sent to all staff (your assessor).
Assume that the CEO has approved actions of reminding staff about the safe working guideline.
In order to ensure these actions are implemented, and that risk controls are followed, you are required to send an email to all staff advising them the safe working guideline must be followed and that time sheets will be monitored.
Remind staff of the importance of following the guidelines and the reasons for such.
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
Assessment Task 3 Checklist
| Student’s name: | ||||
| Did the student: | Completed successfully | Comments | ||
| Yes | No | |||
| Research and report on signs of fatigue and associated health and safety risks? | ||||
| Research and report on relevant risk procedures and controls? | ||||
| In the report, recommend strategies for managing fatigue according to the hierarchy of control? | ||||
| In the report, identify sources of information and expert advice relevant to fatigue management? | ||||
| Contact the expert seeking advice and using professional, clear and concise language? | ||||
| Update WHS record keeping system? | ||||
| In the email, evaluate existing risk controls for effectiveness? | ||||
| In the email, identify and report on failure of existing risk controls? | ||||
| In the email, identify required improvements based on evaluation? | ||||
| Communicate in an email to staff the need to implement requirements? | ||||
| Task Outcome: | Satisfactory ¨ | Not Satisfactory ¨ | ||
| Assessor signature | ||||
| Assessor name | ||||
| Date | ||||
Assessment Task 4: WHS Evaluation
Task summary
This assessment task requires you to evaluate a work health and safety management system and recommend improvements, as well as implement improvements.
This assessment is to be completed in the simulated work environment in the RTO.
Required
- Access to textbooks/other learning materials
- Computer with Microsoft Office and internet access
- Performance Reporting Matrix
Timing
Your assessor will advise you of the due date of these submissions.
Submit
- Draft of an email with performance report attached
- Draft of an email with performance indicator report attached
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Assessment Task 4 Instructions
Carefully read the following:
Assume that it is one year later and Grow Management Consultants has decided to review its work health and safety management system using a WHS Performance Reporting Matrix.
Data on WHS is as follows:
WHS Policy
- The WHS policy was developed in consultation with staff and defines objectives and responsibilities,
- The WHS policy is available on the Staff Intranet
- The WHS policy has been signed off by the CEO.
WHS responsibilities
- Responsibilities for WHS included in policy and procedure.
WHS consultation
- WHS is usually considered within staff meetings.
WHS Training
- WHS Induction and training session held on introduction of new WHS Policy and Procedure.
- Induction records kept.
WHS Procedures
- WHS Policy and Procedure in place
Contractor Management
- No formal WHS procedures in place. The company does use contractors.
WHS Performance Indicators
- WHS policy and procedures includes overall goals of WHS.
Risk management processes
- Clear procedures for risk management with responsibilities identified.
WHS inspections
- Each staff member carries out inspections as required.
Incident Report/Emergency Response
- Incident form on intranet.
- Most incidents reported.
Injury Management/Return to Work
- Nothing in place currently
WHS Document Control
- WHS policies and procedures and forms are kept in central location
- WHS documents have version control and are dated
- Organisation has an overall record keeping policy and procedure
WHS Performance Review
- Little analysis of WHS performance measures
WHS Auditing
- No WHS audits
WHS Continuous Improvement
- No procedures in place for WHS continuous improvement
The CEO has advised that a minimum of satisfactory performance is to be achieved for each area and that where an area is identified as minimal, immediate recommendations for action must be made.
- Write a performance
You are required to review the data above and develop a report for the CEO.
For each area provide an evaluation according to the Performance Reporting Matrix.
For each area also provide recommendations for improvement given the organisation’s benchmarks as set out in the scenario information.
You should include at least two recommendations per area and your recommendations should be based on the benchmark identified by the CEO and be relevant to Grow Management Consultants Operations.
- Prepare a draft of an email to be sent to the CEO (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and briefly explain the purpose of the attachment, Attach your performance report to the email.
- Identify suitable performance
Assume that the CEO has advised that WHS performance indicators need to be identified as soon as possible as part of their campaign to implement improvements to WHS at Grow Management Consultants.
Conduct research to identify at least four suitable performance indicators for the company. Explaining the rationale for each, as well as how regularly performance should be measured using this indicator.
Write a short (about one page) report on the performance indicators that you have identified.
- Prepare a draft of an email to be sent to the CEO (your )
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment. Attach your performance indicator report to the email.
Assessment Task 4 Checklist
| Student’s name: | ||||
| Did the student: | Completed successfully | Comments | ||
| Yes | No | |||
| Provide an evaluation of each aspect of the WHS management system using the Performance Reporting Matrix? | ||||
| Identify and report on improvements to the WHS management system? | ||||
| Implement improvements by identifying performance indicators and how regularly performance should be measured using these. | ||||
| Task Outcome: | Satisfactory ¨ | Not Satisfactory ¨ | ||
| Assessor signature | ||||
| Assessor name | ||||
| Date | ||||