BSBMGT615 Assessment 2 – Contribute to Organisation Development

 

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Assessment Details:-

  • Topic: Contribute to Organisation Development
  • Code: BSBMGT615
  • Words: 4000

 

Assessment Task:-

 

Assessment Information

The assessment tasks for BSBMGT615 Contribute to Organisation Development are included in this Student Assessment Tasks booklet and outlined in the assessment plan below.

 

To be assessed as competent for this unit, the student must complete all of the assessment tasks satisfactorily.

 

As the Assessment Tasks for this unit of competency may be undertaken as open book assessment (where you may have researched student resources that have been provided to you for this unit of competency or where you may have conducted research utilising the internet. In either case, for performance or knowledge evidence you must cite your resource as part of your evidence.

 

Assessment Plan

Assessment Task Overview
1. Written Questions Students must correctly answer all written questions.
2. Develop Organisation Development Plan Students must develop an organisation development plan for Boutique Build Australia.
3. Organisation Development Implementation Project Students must develop and implement a leadership framework in consultation with the workforce.
4. Organisation Development Monitoring and Evaluation Project Students must monitor and evaluate organisation development activities.

 

Assessment Preparation

Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions at all.

When you have read and understood this unit’s assessment tasks, fill out and sign the Student Assessment Agreement, and hand it to your assessor, who will countersign it.

 

Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.

 

Assessment appeals

If you do not agree with an assessment decision, you can make an assessment appeal as per VTI’s assessment appeals process.

You have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

 

Naming the documents

It is important that you name the documents that you create for this Assessment Task in a logical manner. Each should include:

  • Unit Identification Code
  • Assessment Task Number
  • Activity Number
  • Document Title (if appropriate)
  • Student Name and ID
  • Date it was created

For example,     BSBMGT615 AT2.1 Organisation Development Plan Joan Smith

 

Additional Resources

The following resources will be given to you before you begin each Assessment Task.

Assessment Task 2

  • Communication and Education Plan Template
  • Organisation Development Plan Template

Assessment Task 3

  • Leadership Development Plan Template
  • Boutique Build Strategic Plan

 

Assessment Task 2: Develop Organisation Development Plan

Task summary

This assessment task requires you, in the role of Human Resources Manager of Boutique Build Australia to develop an organisation development plan.

You will also be required to and develop a communication/education plan for the upcoming 12 months. This task will be completed in the simulated work environment at VTI.

 

Required

  • Computer and Microsoft Office
  • Access to the internet for research
  • Organisation Development Plan Template
  • Communication and Education Plan

 

Timing

The assessor will advise you of the due date of this submission.

 

Submit

  • Draft Organisation Development Plan
  • Final Organisation Development Plan
  • Communication and Education Plan

 

Assessment criteria

Students must complete all of the activities listed and will be assessed against the assessment criteria included in the checklist included with this task.

 

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.

 

Assessment Task 2 Instructions

Carefully read the following:

Boutique Build Australia was established in 2013 and is a boutique building company based in Sydney that specialises in the design and build of high quality designer homes for the Sydney metropolitan and surrounding areas. The company has been operational for three years and employs approximately 50 staff including the CEO, Operations Manager, Human Resources Manager, Human Resources Officer, Marketing and Sales Manager, Customer Service Team Leaders (2), Customer Service Officers (6), Site Managers (3) and a large team of tradespersons some of whom are employed and some of who are contractors.

The company is in a period of expansion and is about to expand into the Brisbane and Sunshine Coast area, as well as the environmentally friendly build market.

One of the company’s strategic objectives as documented in its Strategic Plan is to attract, engage and develop the best staff.

As the company is in a period of growth, this objective is also considered to be of key importance not only in relation to the existing workforce, but for new staff that need to be recruited. However, there are a number of factors currently impacting on the operations of the company that have been identified that may impact on the ability of the company to achieve its objective in regard to staffing as follows:

 

Development of leadership capability

Strong, competent operational leadership is a critical element in any success the company might achieve in relation to delivering on its overall strategic purpose and achieving its vision. The company has had difficulty in attracting suitable candidates to operational positions from outside sources. In the short to medium term, it is felt that this means that a priority must be given to the growth of leaders from within the workforce of the company.

 

Highly competitive employment market

The demand for construction workers means that the employment market is very competitive. This presents a problem for the company in that workers have a greater range of choice of employers. This needs to be addressed in order to attract workers to the company.

 

Gender balance

Like many building companies, the company is perceived from the outside as male dominated. This perception causes particular difficulties in attracting large pools of high calibre female applicants. Strategies for the positive portrayal of the organisation in relation to female employment need to be developed.

 

Skilled Labour Shortages

Australia is unable to produce enough skilled or professionals who have the ability and knowledge to handle the job. Almost one third of construction related occupations are in shortage, including bricklayers, stonemasons, solid plasterers, roof tillers and wall and floor tillers.

 

Level of education in the workforce

The level of education and age of the workforce continues to be a major concern for the Construction Industry. The exodus of skilled employees reaching the end of their working life compared to the lower numbers entering the Industry via the apprenticeship training system is also of major concern.

 

In response to the above, the CEO has tasked you in the role of the Human Resources Manager to develop an organisation development plan to be implemented over the next 12 months to ensure current capability of the company, as well as build future capability.

 

Complete the following activities:

1. Develop a Draft Organisation Development

    • Review the strategic plan and the scenario information to identify the organisation development needs and objectives.
    • Identify at least two sources of information on Australian Construction industry workforce and identify key trends and challenges for the construction industry Make notes for use at a meeting with the CEO.
    • Research best practice change management issues and strategies in preparation for preparing a communication/education plan to inform/consult with existing staff about the organisation development plan and associated

Use the Organisation Development Plan Template to structure your document.

2. Submit Draft Organisation Development Plan to your assessor.

3. Meet with the CEO (your assessor).

At the meeting, you will discuss your findings and the draft of your organisation development plan.

At the meeting, the CEO will also share their views on the organisational culture at Boutique Build Australia and readiness to embrace organisational development activities. You will need to take this into account in developing the change management plan.

During the meeting, you are required to demonstrate effective interpersonal and communication skills including:

  • Speaking clearly and concisely
  • Using effective non-verbal communication skills to encourage audience interest
  • Responding to questions
  • Asking questions to seek feedback
  • Use of active listening techniques to confirm and clarify

4. Finalise your Organisation Development

Ensure that you incorporate your assessor’s feedback into this draft of the plan. Rename the document as Final Organisation Development Plan to ensure that it is clear that this is your final draft.

5. Develop a Communication and Education

Use the Communication and Education Plan Template to structure this document.

This plan should incorporate best practice change management techniques to maximise support for the organisation development activities.

6. Submit Final Organisation Development Plan and your Communication and Education Plan to the CEO (your assessor).

 

Assessment Task 3: Organisation Development

Implementation Project

Task summary

This assessment task requires you, in the role of Human Resources Manager of Boutique Build Australia, to implement organisation development plan activities. This will require you to develop a Leadership Development Framework to present to a staff meeting. At the meeting, you will also be required to manage resistance to the planned program, as well as brainstorm alternative approaches to leadership development. This task will be completed in the simulated work environment at VTI.

 

Required

  • Computer and Microsoft Office
  • Access to the internet for research
  • Leadership Development Plan Template
  • Boutique Build Strategic Plan
  • Space for a staff meeting with a projector and screen for the presentation.

 

Timing

The assessor will advise you of the due date of this submission.

 

Submit

  • Leadership Development Plan
  • PowerPoint presentation
  • Conflict Management Techniques Report
  • Text of an email: additional approaches to developing leadership skills

 

Assessment criteria

Students must complete all of the activities listed and will be assessed against the assessment criteria included in the checklist included with this task.

 

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.

 

Assessment Task 3 Instructions

Carefully read the following:

Assume that an organisation development activity included in the organisation development plan is to implement a leadership development framework for Boutique Build Australia staff. It should promote leadership behaviours across all staff, irrespective of their experience and regardless of whether they are in a leadership role or of their career stage.

 

The leadership development framework is and outline of behaviours that are required to become an engaging leader within the company.

 

The way that the leadership development framework works is that employees are asked to complete a series of reflective question to encourage thinking around intentions and motivations and where behaviours are analysed and evaluated to modify future behaviours. Once completed a personalised leadership development action plan can be developed to assist in achieving leadership skills.

 

Complete the following activities:

1. Write a Leadership Development Plan

Research the range of methods an organisation can use to develop leadership skills in managers. At least one of the methods you should research is use of leadership development frameworks. Familiarise yourself with their purpose and application. Make notes on the methods of developing leadership skills you have developed, including use of leadership frameworks. Note that you will also use the research on the range of leadership development methods for brainstorming alternative ways of developing leadership skills in an organisation.

 

Based on the organisation values as identified in the Strategic Plan and construction workforce trends and challenges, identify at least four key behaviours that would be expected of managers at Boutique Build Australia and develop a Leadership Development Framework based on these key behaviours.

Use the Leadership Development Plan Template provided to develop your framework. The leadership development action plan is included within the framework.

 

2. Develop a PowerPoint

When you have completed the Leadership Development Framework, develop a PowerPoint presentation to explain the framework to your team at a meeting.

The presentation you develop should clearly explain the purpose of the framework, and guide staff members though the use of the framework and completion of the leadership development plan.

  • The PowerPoint slides must be written in clear and concise English and use visual such as images, charts or
  • The PowerPoint slides must clearly describe the Leadership Development Framework as per the instruction
  • During the presentation, you must demonstrate effective communication skills, including the ability to manage

 

3. Write a Conflict Management Techniques

Prior to the meeting, research techniques for managing conflict as you will need to use these at the meeting as you expect there may be resistance to the introduction of the framework.

Develop a brief report on potential conflict management strategies. Your report should be at least one page.

 

4. Submit to the CEO (your assessor).

  • Leadership Development Plan
  • PowerPoint presentation
  • Conflict Management Techniques Report

Your assessor will also advise you with a proposed time and date for the team meeting.

 

5. Give your PowerPoint presentation at the staff meeting.

Your assessor will have arranged for 2 to 3 students to attend the meeting as staff members.

 

At the meeting, explain the Leadership Development Framework to staff using the power points you have developed. Seek staff members input into the framework by providing the opportunity for questions.

During the presentation, demonstrate effective interpersonal and communication skills including:

  • Use of appropriate style (formal), tone (encouraging, respectful) and vocabulary (professional, business language) for the meeting
  • Active listening skills
  • Asking questions and listening to responses to clarify understanding
  • Responding to questions openly and honestly
  • Non-verbal communication skills that encourage discussion and feedback, for example, nodding, smiling, eye

At the meeting, you will encounter some resistance to the introduction of the framework from the staff. You will need to use the skills you have researched to manage this conflict.

After you have presented the framework and based on the resistance encountered to the leadership framework, brainstorm other ways of developing leadership skills.

 

6. Write a text of an email to CEO.

Following the meeting, write a text of the email to the CEO (your assessor):

  • reporting on the resistance to the introduction of the Leadership Development Framework, and
  • outlining additional approaches to developing leadership skills discussed at the
  • Include your recommendations on whether any of these additional approaches should be adopted.

 

Assessment Task 4: Organisation Development Monitoring and Evaluation

Task summary

This assessment task requires you, in the role of Human Resources Manager of Boutique Build Australia, to monitor and evaluate Organisation Development Plan activities. This will require you to seek staff input through a questionnaire about the Leadership Development Framework, report on that feedback to staff at a meeting and report to the CEO via email.

This task will be completed in the simulated work environment at VTI.

 

Required

  • Computer and Microsoft Office
  • Access to the internet for research

 

Timing

The assessor will advise you of the due date of this submission.

 

Submit

  • Completed Staff survey
  • Text of an Email to CEO outlining:
    • staff feedback and evaluation of organisation development plan,
    • draft email to be sent to staff supporting ongoing implementation of the Organisation Development Plan.

 

Assessment criteria

Students must complete all of the activities listed and will be assessed against the assessment criteria included in the checklist included with this task.

During the meeting with your assessor, you must demonstrate effective communication skills, including speaking clearly and concisely, responding to questions and active listening.

 

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.

 

Assessment Task 4 Instructions

Carefully read the following:

Assume that it is 12 months later, and the leadership development framework has been implemented. Review the following feedback:

  • The organisation development plan has been well received and accepted by staff.
  • The costs of implementing the plan have been mainly staff time and some marketing costs involved in promoting the company and its brand (approximately $5,000).
  • Performance appraisals show improved leadership skills across all staff based on the implementation of the leadership development framework.

 

Complete the following activities:

1. Develop a Staff survey

    • The survey will be used to seek input from staff about the Leadership Development
    • The survey should begin with a statement of the survey’s
    • Develop at least five questions for the

 

2. Submit Staff Survey to staff (your assessor).

Your assessor will reply to your survey, and you will need to analyse the feedback and report on this to staff members at a team meeting.

 

3. Meet with staff (your assessor)

At the meeting, you will discuss the feedback provided and how you intend to action it.

Based on the survey responses, indicate any changes that should be made to the Organisation Development Plan.

During the meeting, demonstrate effective communication skills including:

  • Speaking clearly and concisely
  • Using non-verbal communication to assist with understanding
  • Asking questions to identify required information
  • Responding to questions as required
  • Using active listening techniques to confirm understanding

 

4. Submit text of an email to the CEO (your assessor).

    • Following the meeting, write the text of an email to the CEO about the feedback provided and your recommendations for action and seeking support for such actions, including approval of all associated resources.
    • In addition, provide an evaluation of the costs and benefits of the Organisation Development Plan as per the scenario information and your overall evaluation of the benefits of the organisation development
    • One of your recommendations will need to be that the CEO sends an email to all staff about the importance of the Organisation Development Plan. Include a draft of an email for approval by the CEO that can be sent to all staff.

 

 

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