BSBLDR502 Vocational Education & Training Unit Knowledge Test Assessment
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Assessment Details:-
- Topic: Vocational Education & Training
- Code: BSBLDR502
- Words: 4000
Assessment Task:-
Unit Assessment Task 1: Unit Knowledge Test (UKT)
Instructions:
- This is an individual assessment.
- The purpose of this assessment task is to assess the students’ knowledge essential to apply marketing communication across a convergent industry in a range of contexts and industry settings.
- To make full and satisfactory responses a student should consult a range of learning resources, other information such as handouts and textbooks, learners’ resources and slides.
- All questions must be answered in order to gain competency for this assessment.
- A student may attach a separate sheet if required.
- A student must include the following particulars in the footer section of each page of the attached sheets:
- Student ID or Student Name
- Unit ID or Unit Code
- Course ID or Course Code
- Trainer and assessor name
- Page numbers
- A student must staple the loose sheets together along with the cover page.
- A student must attach the loose sheets chronologically as per the page numbers.
- Correction fluid and tape are not permitted. Please do any corrections by striking through the incorrect words with one or two lines and rewriting the correct words.
Resources required to complete the assessment task:
- Computer
- Internet
- MS Word
- Printer or e-printer
- Adobe acrobat/reader
- Kent Learning Management System (Moodle)
Assessment Task 1 – Unit Knowledge Test (UKT)
Read and follow assessment’s instructions and provide answers to questions below:
Question 1. See the table below with questions regarding legislation relevant to managing effective workplace relationships. Read each question and provide answers underneath:
| 1. What is the main legislation that governs the employee / employer relationship inAustralia? (The title and date of the Act) |
| Fair Work Regulations 2009 |
| 2. What is the name of the government authority that administers the above legislation? |
| Fair Work Commission |
| 3. If there is an employment dispute that cannot be resolved within the organisation, whohas the authority to arbitrate? |
| 4. What information does the Act state must be included in the Fair Work Information Statement? |
| A Fair Work Information Statement (FWIS) is a document issued by the Fair Work Ombudsman (FWO) that gives new employees a general overview of the National Employment Standards (NES) and conditions of employment |
| 5. Locate the anti-discrimination legislation for your own State/Territory. What is the title and date of the Act? |
| Anti-Discrimination Act 1977 No 48
Current version for 11 December 2020 to date (accessed 27 February 2021 at 17:44 |
| 6. What is the mission of the Australian Human Rights Commission? |
| The Commission is Australia’s National Human Rights Institution. We investigate and conciliate discrimination and human rights complaints. Our complaints process is free and confidential and allows individuals to resolve disputes quickly and effectively. |
| 7. What is an employer obliged to provide under WHS legislation? |
| Duty of care
the work environment, systems of work, machinery and equipment are safe and properly maintained. information, training, instruction and supervision are provided. adequate workplace facilities are available for workers. any accommodation you provide to your workers is safe |
| 8. In order to comply with WHS legislation, the organisation needs a documented WHS Management System. What key things need to be included? |
|
| 9. What is the name and the web address of the Environmental Protection Authority in your State/Territory? |
| NSW EPA, info@epa.nsw.gov.au . |
Question 2. Below is a list of skills fundamental to effective work relationships, describe each of them in your own words:
| Interpersonal style | |
| Communications | |
| Consultation | |
| Cultural and social sensitivity | |
| Networking | |
| Conflict resolution |
Question 3. Explain in your own words and provide examples of the below workplace guidelines:
| Description | Example | |
| Systems | A work system is a collective effort and is designed when a particular task or goal is identified as requiring more than one person to accomplish. Work systems incorporate technology, information and business resources to create services or products for customers both external and internal.
https://bizfluent.com/info-10007600-work-system-organization.html
|
IT
Supply Chain System Ecommerce Website (transaction managing system) Product production work system (production line) Design work system (engineering) Packaging work system (produces a purchase ready product) |
| Policies | A policy is a deliberate system of principles to guide decisions and achieve rational outcomes. A policy is a statement of intent, and is implemented as a procedure or protocol. Policies are generally adopted by a governance body within an organization | |
| Procedures | The definition of procedure is order of the steps to be taken to make something happen, or how something is done. | An example of a procedure is cracking eggs into a bowl and beating them before scrambling them in a pan |
Question 4. Explain how theworkplace guidelines (listed in the top row of the table below), may influence the fundamental skills (listed on the left hand side of the table) and help create a healthy work place?
| Fundamental Skills: | Systems | Policies | Procedures |
| Interpersonal style | Easy to follow systems, make work easier, more pleasant and they minimise the likelihood of mistakes. Email recipient will not be able to tell if the person who typed it was shy or outgoing. | Policies will provide guidance on how a person interacts with others, what is allowed and what is not. For example dealing with customer on a phone or in person – do not rise your voice, listen do not interrupt etc. | Focusing on the WHS procedures, it is important that all workers are aware of standard body language for yes, no or stop. The procedure provides easy to follow guidance for employees from all over the world and who may have grown up in different cultures. |
| Communications |
|
||
| Consultation |
|
||
| Cultural and social sensitivity |
|
||
| Networking |
|
||
| Conflict resolution |
|
Assessment Task 2 – Unit Skills Test (UST)
Instructions:
- This is an individual assessment.
- The purpose of this assessment task is to assess the students’ knowledge essential to apply marketing communication across a convergent industry in a range of contexts and industry settings.
- To make full and satisfactory responses a student should consult a range of learning resources, other information such as handouts and textbooks, learners’ resources and slides.
- All questions must be answeredin order to gain competency for this assessment.
- A student may attach a separate sheet if required.
- A student must include the following particulars in the footer section of each page of the attached sheets:
- Student ID or Student Name
- Unit ID or Unit Code
- Course ID or Course Code
- Trainer and assessor name
- Page numbers
- A student must staple the loose sheets together along with the cover page.
- A student must attach the loose sheets chronologically as per the page numbers.
- Correction fluid and tape are not permitted. Please do any corrections by striking through the incorrect words with one or two lines and rewriting the correct words.
Resources required to complete the assessment task:
- Computer
- Internet
- MS Word
- Printer or e-printer
- Adobe acrobat/reader
- Kent Learning Management System (Moodle)
Assessment Task 2 – Unit Skills Test (UST)
Please provide answers to following questions in your own words:
Question 1. Scenario:
Your organisation has decided to implement a communication software that would enable all co-workers to stay connected and help them achieve their job requirements. Your boss has requested you to familiarize yourself with the most popular software options available on the market, select and analyse 2 that you find most suitable. You will run a short training session based on your findings. You are also required to inform and demonstrate to all employees where to find and how to access their job description document.
Using provided link, read the article and fill out table below:
| Software no 1 | |
| Pros | |
| Cons | |
| Price | |
| Software no 2 | |
| Pros | |
| Cons | |
| Price | |
| How will you promote and support use of the chosen software throughout the organisation? |
| Job description document location: |
Question 2. Case Study
You are an account manager in a sourcing company in Australia. Your main suppliers are based in China however you have just found a new factory in India that is very competitive and can produce huge quantities very fast. Your team is used to working 9-5.30 and to instant communication with China due to a small time difference. Once you start working with the Indian supplier 2 of your team members will be required to change their working hours to 10.30-7pm. Those 2 team members will be paid overtime after 5.30pm. You are to develop and run a consultation process to ensure all team members have the opportunity to express their opinions and ask valid questions about their work role.
You need to discuss:
- New working hours 10.30-7pm
- Selection criteria for the 2 team members that will work with the new, Indian supplier
- What is the incentive?
- Discuss methods you would use to consult the employees in your team regarding changes to the working hours.(Answer in 30-40 words)
- How would you assure all team members are actively participating in the consultation process? (Answer in 20-30 words)Instructions for student (points c-f): your trainer will assign you to a team of 3-4 students. Each of you will have to have a turn as an account manager while the rest would take on the role of team members. Please follow below steps to complete this task.
- Run a brainstorming session with your team regarding issues highlighted in the scenario, record questions and responses of your team members and obtain signatures in the below table:
Topics to discuss: • New working hours 10.30-7pm
• Selection criteria for the 2 team members that will work with the new, Indian supplier
• What is the incentive?
Team Member Name: Comments: Signature: Team Member Name: Comments: Signature: Team Member Name: Comments: Signature: Team Member Name: Comments: Signature: - List all communication methods you could use to inform the team about the outcomes of the brainstorming session. Which one is the most suitable for your scenario?(Answer in 20-30 words)
- Draft an email to your team detailing the outcomes of the brainstorming session you have had. (Answer in 65-80 words)
- Your email informed the team that Kate and Tom will be the 2 team members to work the new work hours (which they have agreed to). However you have heard through the grapevine that Kate and Tom have a bit of a conflict between each other. Develop and implement a process based on the steps listed in the table below to ensure issues are resolved immediately:(Answer in 65-80 words)
STEPS: PROCESS: Step 1: Find out what is the conflict? Step2: Observe their dynamics and find the best way to approach the issue Step3: Offer conflict resolution and counselling Step 4: Make sure the conflict is resolved Step 5: Refer to relevant personnel
Question 3. Case Study
You have just started a new job in a role of a team manager. Your employees are from different cultural and ethnical backgrounds, as well as there is a woman who is disabled and uses a wheelchair.
During your first day of work you went to introduce yourself to your team and wanted to find out more about your new work environment.
You have received many complaints from your staff mainly about lack of communication from the previous manager, people with vast experience and knowledge who never were offered a promotion due to their “strong accent” or a name that indicates an “ethnic background”. Linda, the woman who uses a wheelchair informed you that she struggles to attend some work activities and events as they are organised in places that are not wheelchair accessible. Last time Linda complained to her manager about feeling left out, he said he didn’t know what to do.
You have discovered that there is no diversity and discrimination policy in place and you will be required to create one.
Instructions for student: your trainer will assign you to a team of 3-4 students. Each of you will have to have a turn as a team leader while the rest would take on the role of team members. Your trainer will observe your group work. Please follow below steps to complete this task.
- Using provided template, create a diversity and discrimination policy that would reflect issues highlighted in the case study. Each group of students will come up with the business type, name and the address for the purpose of this exercise.
- Once the policy has been created, you will organise a training session with your team, to introduce and go over the diversity and discrimination policy. Please fill out the provided check list and arrange signatures from your team members after the training session has been completed.
Session title: Diversity and discrimination policy Place: Date and time: Resources: Number of learners in the group: Addressing the needs of individuals (language/disabilities): Communication adjustment: Training objectives: Training outcomes: Participants’ signatures: - During the training session, it came to your attention that Linda did not participate in the Q&A session, when you approached her she explained she was really shy and overwhelmed by the group training. What would you do to guide and support Linda? (Answer in 20-25 words)
Trainer’s observation checklist:
| Did the student demonstrate the following: | YES | NO |
| Professional conduct | ||
| Gain and maintain trust of their teammates and trainer | ||
| Provide leadership through own behaviour | ||
| Adjust own interpersonal communication style | ||
| Guide and support teammates in their personal adjustment process | ||
| Use of plain English to address teams’ needs |
Assessment Task 3 – Unit Project (UP)
Instructions:
- This is an individual assessment.
- The purpose of this assessment task is to assess the students’ knowledge essential to apply marketing communication across a convergent industry in a range of contexts and industry settings.
- To make full and satisfactory responses a student should consult a range of learning resources, other information such as handouts and textbooks, learners’ resources and slides.
- All questions must be answered in order to gain competency for this assessment.
- A student may attach a separate sheet if required.
- A student must include the following particulars in the footer section of each page of the attached sheets:
- Student ID or Student Name
- Unit ID or Unit Code
- Course ID or Course Code
- Trainer and assessor name
- Page numbers
- A student must staple the loose sheets together along with the cover page.
- A student must attach the loose sheets chronologically as per the page numbers.
- Correction fluid and tape are not permitted. Please do any corrections by striking through the incorrect words with one or two lines and rewriting the correct words.
Resources required to complete the assessment task:
- Computer
- Internet
- MS Word
- Printer or e-printer
- Adobe acrobat/reader
- Kent Learning Management System (Moodle)
Assessment Task 3 – Unit Project (UP)
You are required to answer the following questions:
Question1. Scenario
You have just been promoted and now manage a team in a large company. You want to make sure your employees are happy and satisfied with their work environment as well as each other. It is vital for you, as team that works well together brings amazing results for themselves and the organisation. You would like to organise an ongoing development process that would assure your team flourishes. The activities that you want to look into are: team building, workshops, training sessions and seminars on work-life balance.
- Who would you approach in both your internal and external networks to arrange the fore mentioned team activities? What are some benefits/outcomes of networking for teams and organisations? Use table below for your answers:
Internal network External network Benefits of networking Other team leaders/managers in your company Consultants Learn more about your industry - Create a 6 months training schedule for your team and plan for the below activities:
- team building sessions
- meet and greet with suppliers
- product knowledge workshops
- software training sessions
- seminars on work-life balance
Activity: March April May June July August team building sessions 04/03 @ 10.30-11.30
meet and greet with suppliers 12/03 @ 2pm product knowledge workshops 14/03 @ 10.30-11.30 software training sessions seminars on work-life balance
- You have successfully launched your planned activities and your team responded really well to them, however one day you overheard Alice, your teammate on a phone with a customer and you were shocked with her lack of customer service skills. When you approached Alice, she was very apologetic and explained she had very little experience with customers as there use to be a separate department that handled all customers’ enquiries.What additional training and activities could you schedule for your team to assure customer relationships are well maintained? (Answer in 25 words)
- Update your 6 month training schedule to include activities you came up with in point c)
Activity: March April May June July August team building sessions 04/03 @ 10.30-11.30
meet and greet with suppliers 12/03 @ 2pm product knowledge workshops 14/03 @ 10.30-11.30 software training sessions seminars on work-life balance
Question 2. Read below scenrio and answer follow up questions:
You manage a garments department in a large, diverse company. Most of the workers in your office use a group chat application (WhatsApp) to communicate about work and social activities. This has been very successful especially because the company has recently opened an office in China as well as graphic designer department is based in New Zealand and communication via email was sometimes too slow and challenging due to large number of changes required to artwork and packaging deisgn.
Instant communication has enabled people to be more open and relaxed about their work as well as brought the group together. However you have noticed that some people who did not use the application felt left out and unhappy. Their work also suffered as they were not included in the group chat and did not know the latest updates. That has led to a conflict between management and few workers as well as workflow delays within teams.
Few workers have complained to HR that they felt discriminated as they did not know how to use the application or did not have a smart phone.
- Read provided articles and develop 2 strategies that would help with identification and resolution of work difficulties: (Answer in 100 words)
- Referring to the scenario in question 2, identify and list all workplace difficulties mentioned in the text:
- Read below article and prepare a process that would aid with resolution of conflict between management and staff, mentioned in the scenario. (Answer in 100 words)
- One of your employees – Yani, has approached you and confessed that she is struggling with the new software that company has introduced last month. The software is meant to streamline the order placing process however it is quite difficult to use. Yani was away when the software was launched and missed some training. She feels stressed and sad as well as wants to catch up with the rest of the team as soon as possible.Working in pairs, students will take on roles of Yani and the manger and run a counselling and support session, providing guidance in resolving Yani’s work difficulties. Use below template to complete this task:
Guidance, counselling and support Date: Name: Session number: Exploration What is the issue? Understanding What can be done to overcome the difficulty? Action How to overcome the difficulty? Signatures: - Continuing to work in pairs, prepare and implement an action plan for Yani. Use provided template to complete this task:
Action Plan: Objective Specific Measurable Attainable Relevant Time-based What you want to achieve? What? Why?
When?
Where?
Who?
How much? How many?
How often?
Can you realistically achieve it? Does it relate to what you want to achieve now? By when? Example Get in shape before summer Lose 10kg and improve diet Train 3 times a week, start healthy eating plan. Weigh in every week. Yes, the gym is affordable, within walking distance from work and the specific plan was drafted for my goal. Getting in shape and changing eating habits will make me healthier and stronger 6 months to achieve the goal is plenty. Action plan for Yani: - After fourth training session Yani has indicated that the manual was great help and she is able to place an order without any assistance. Her productivity is up and so is her wellbeing. Adjust the action plan if necessary or decide whether Yani requires any further assistance?
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