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Assessment Task 2 Cover Sheet

 

Student Declaration

 

To be filled out and submitted with assessment responses

  • I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
  • I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to
  • I have correctly referenced all resources and reference texts throughout these assessment

 

Student name
Student ID number
Student signature
Date

 

Assessor declaration

  • I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment

 

Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission   Y     N

Feedback

 

Student result response

  • My performance in this assessment task has been discussed and explained to
  • I would like to appeal this assessment

 

Student signature
Date

 

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

 

Assessment Task 2: Develop a workforce plan project

 

Task summary

This assessment task requires you to conduct research and develop a workforce plan for King Edward VII College. You will also be required to communicate the rationale for, as well as objectives of, the plan to the CEO.

This assessment is to be completed in the simulated work environment in the RTO.

 

Required

  • Access to textbooks/other learning materials
  • Computer with Microsoft Office and internet access
  • Strategic and Operational Plan
  • Workforce Information 2017
  • Workforce Action Plan Template
  • Access to a meeting space and roleplay participant (the assessor)

 

Timing

Your assessor will advise you of the due date of these submissions.

 

Submit

  • Draft of an email with Workforce Action Plan attached
  • Draft of an email with Revised Workforce Action Plan attached

 

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed,you will be asked to complete further assessment to demonstrate competence.

 

Re-submission opportunities

You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed,the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly, or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

 

Assessment Task 2 Instructions

 

Carefully read the following:

King Edward VII College was established in 2010. The College is based in the Melbourne CBD and it offers a range of courses in management, marketing, human resources and international business. It currently has around 500 students enrolled across all of its courses.

 

The College is very popular due to its competitive pricing structure, innovative teaching methods and state of the art facilities.

 

Due to its success, the College plans to establish two additional campuses, one in Brisbane and one in Sydney. The Brisbane campus will commence in October 2018 and Sydney in early 2019. Campus locations are already in place, with the process being overseen mainly by the CEO and Finance Manager. No staff have been employed as yet, but it is anticipated that each campus will require a receptionist, a student services officer and 4 trainers.

 

All other staff functions will be completed by existing staff at the Sydney campus until such time as student numbers increase substantially.

 

It is anticipated that maximum student numbers at the new campuses will be up to 50 students per campus.

 

The College currently employs 24 staff members. That includes the CEO, a Marketing Manager and a Marketing Assistant, Human Resources Manager, Finance Manager, Administration Manager, Office Assistant, Receptionist, Academic Manager, Student Services Officer and approximately 14 trainers.

 

Information about the staff, including employment status, age, gender and cultural background is provided in Workforce Information 2017.

 

All staff are employed via individual contracts, and there is no enterprise agreement in place.

 

Complete the following activities:

 

  1. Research workforce requirements

Review the scenario information, as well as the Strategic and Operational Plan and Workforce Information 2017.

Identify sources of information that you can use to research workforce supply in the education sector as in the scenario information and as indicated below.

 

Make notes in relation to:

  • The organisation’s requirements for a skilled and diverse workforce as reflected in its strategic
  • Workforce issues as identified in the Strategic Plan and that must be reflected in workforce objectives.
  • Workforce objectives that are required to meet the overall strategic
  • Workforce characteristics of King Edward VII College staff, including employment status, age, gender and
  • Assessment of staff turnover rate and whether the rate is acceptable or
  • Factors affecting workforce supply, including economic conditions, industry trends, skills and labour shortages, unemployment rate and competition for workers. Your analysis should be both general, as well as specific to the education sector within which King Edward VII College
  • The industrial relations framework that applies to King Edward VII College

 

Your notes should be comprehensive, as you will need to use them to complete the workforce plan template that you have been provided with.

 

  1. Develop a workforce action plan

Using your research and the notes that you have made, develop your workforce plan.

The workforce plan that you develop must address:

  • Purpose of the workforce plan
  • Strategic objectives and key workforce requirements
  • External environment analysis to identify external factors that impact on the company and its workforce
  • Industrial relations relating to the education and training industry, as well as King Edward VII College
  • Analysis of current workforce characteristics and profile using workforce information provided.
  • Future workforce needs
  • Gap analysis to identify the gaps between future workforce need and existing workers
  • Workforce plan objectives, including attracting and retaining skilled staff and workforce diversity and cross-cultural
  • Key workforce plan issues and actions.
  • Communication and consultation strategy to assist with organisational
  • Contingency plans so as to ensure that the organization can access skilled labour in the event of unplanned

Use the Workforce Action Plan Template to guide your work.

 

 

  1. Prepare a draft of an email to be sent to your

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment, seek their feedback and for a meeting to discuss it.

Attach your workforce action plan to the email.

 

  1. Meet with the CEO to establish agreement on workforce action

This part of the assessment requires you to meet with the CEO (roleplayed by your assessor) to discuss the workforce plan you have developed and seek their input.

 

Print off a copy of your workforce action plan to take with you to the meeting.

Take notes on the CEO’s feedback, as you will be expected to update your action plan with this in the next activity.

Before concluding the meeting, ensure that you have the CEO’s approval and endorsement of your plan.

You should gain their agreement and support for the plan’s objectives and proposed performance indicators.

 

During the meeting, demonstrate effective communication skills including:

  • Speaking clearly and concisely
  • Using non-verbal communication to assist with understanding
  • Asking questions to identify required information
  • Responding to questions as required
  • Using active listening techniques to confirm understanding

 

 

  1. Revise the Workforce Action Plan

Update your Workforce Action Plan, incorporating the CEO’s feedback from the meeting. Name this document Revised Workforce Action Plan.

 

  1. Prepare a draft of an email to be sent to your

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

 

It should introduce and summarise the meeting and the contents of the attachment, and seek their approval.

Attach your revised workforce action plan to the email.

 

Assessment Task 2 Checklist

 

Student’s name:
Did the student: Completed successfully  Comments
Yes No
Analyse King Edward VII’s requirements for a skilled and diverse workforce through a review of the Strategic Plan and scenario information?
Analyse workforce information to identify staff turnover and demographics including age, gender, employment status and cultural background?
Identify and assess external factors for their influence on workforce supply for King Edward VII College?
Develop workforce objectives and strategies that align with strategic objectives and address attracting and retaining a skilled workforce, including addressing staff turnover
Develop workforce objectives and strategies that align with strategic objectives and address workforce diversity and cross-cultural management
Develop performance indicators for workforce plan actions?
Develop and document contingency plans?
During the meeting, demonstrate effective communication skills including:

· Speaking clearly and concisely

·Using non-verbal communication to assist with understanding

· Asking questions to identify required information

· Responding to questions as required

· Using active listening techniques to confirm understanding

Confirm support for workforce plan including objectives and targets?
Task Outcome: Satisfactory ¨ Not Satisfactory ¨
Assessor signature
Assessor name
Date

 

ReferenceID: #getanswers2001179

 

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