CHCADV002 Student Assessment Booklet

Number of Words :: 2500

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Assessment task 1: Knowledge questions

“The information provided here is based on the assessment tasks for CHCADV002 Provide advocacy and representation services provided by Aspire Training & Consulting. The intellectual property of this Student Assessment Booklet remains with Aspire Training & Consulting.”

Required documents and equipment:

Computer with internet connection to refer to various resources available at RGIT computer lab during COVODI-19, ensure compliance with COVID-19 regulations when visiting the campus)
Student assessment booklet and pen (organised by the student).
Aspire Learners’ Guide for the unit CHCADV002 Provide advocacy and representation services (organised by the trainerr/assessor).

Instructions for students:

This assessment will be conducted outside the ZOOM learning as part of the student’s self-paced learning (in their own time) with access to the resources listed above.

You must answer all knowledge questions as part of this assessment and you can submit answers in either hand written or typed form. The assessor will verify the authenticity of your work by asking questions regarding the answers provided. You must satisfactorily answer all knowledge questions to be deemed Satisfactory for this assessment.

Planning the assessment:

Access all resources mentioned in required resources, either printed copies or access via the
Time required for assessment: 4-5
You must:
- Answer all questions in the knowledge questions
- Complete them and submit in due
- Submit with a completed assessment cover
Your assessor will set a time to provide

Evidence specifications:

At the end of the assessment, you will be required to submit the following evidence before the due date specified by the assessor:

Completed Student Assessment Booklet with all questions
Cover sheet for the

Evidence submission:

Documentation can be submitted electronically or paper-based.
Your assessor will record the assessment outcome on the assessment cover sheet.

Knowledge questions:

1. Define advocacy and Explain how representation and advocacy are different from the process of decision-making on behalf of a person or a service provider.

Answer

a. Advocacy:

b. Representation:

c. How are advocacy and representation different from the process of decision-making on behalf of a person or a service provider?

Outcome

Satisfactory

Not Satisfactory

2. Why is it important to identify your role in representation when working in community services in consultation with individuals and key groups?

Answer
Outcome	Satisfactory	Not Satisfactory

3. List three (3) processes of representation you may clarify in consultation with individuals and key groups in community services?

Answer
Outcome	Satisfactory	Not Satisfactory

4. Provide three (3) conditions to consider during representation.

Answer
Outcome	q Satisfactory	q Not Satisfactory

5. Explain power of attorney. Provide a situation relevant to community services where power of attorney can be applied.

Answer
Outcome	Satisfactory	Not Satisfactory

6. What is guardianship?

Answer
Outcome	Satisfactory	Not Satisfactory

7. What is the legal status of parents and guardians of people under the age of 18

Answer
Outcome	Satisfactory	Not Satisfactory

8. Identify basic human rights and explain how human rights can be upheld in community services.

Answer
Outcome	Satisfactory	Not Satisfactory

9. What is meant by self-advocacy?

Answer
Outcome	Satisfactory	Not Satisfactory

10. Explain individual and group

Answer
Outcome	Satisfactory	Not Satisfactory

11. What is meant by systems advocacy?

Answer
Outcome	Satisfactory	Not Satisfactory

12. What is meant by citizen advocacy?

Answer
Outcome	Satisfactory	Not Satisfactory

13. Provide a situation where parent advocacy could be applicable.

Answer
Outcome	Satisfactory	Not Satisfactory

14. List three (3) types of community consultation processes.

Answer
Outcome	Satisfactory	Not Satisfactory

15. Why it is important to understand the processes of a particular industry and government in representation or advocacy?

Answer
Outcome	Satisfactory	Not Satisfactory

16. Why is it important to consider cultural factors in the representation process?

Answer
Outcome	Satisfactory	Not Satisfactory

17. Provide two (2) models of support you could use in community services.

Answer
Outcome	Satisfactory	Not Satisfactory

18. Briefly describe the following models of negotiation.

Answer

a. Win–Win model –

b. Win–Lose model –

c. Lose–Lose model –

Outcome

Satisfactory

Not Satisfactory

19. Why is it important to have an understanding of the nature and structure of the community services and health industries?

Answer
Outcome	Satisfactory	Not Satisfactory

20. How does an understanding of the processes and structures relevant to an organisation’s goals and objectives assist in representation?

Answer
Outcome	Satisfactory	Not Satisfactory

21. Why is it important to identify and seek the support of key people and develop strategic alliances when establishing the representative role and process?

Answer
Outcome	Satisfactory	Not Satisfactory

22. What are the requirements for reporting, accountability and evaluation in representation and advocacy?

Answer

a. Accountability requirements –

b. Reporting requirements –

c. Evaluation requirements –

Outcome

Satisfactory

Not Satisfactory

23. Explain two (2) ways to identify the relevant interests and concerns of clients in accordance with organisation objectives and priorities.

Answer
Outcome	Satisfactory	Not Satisfactory

24. Why is it necessary to provide progress and other reports and feedback to key people according to organisation requirements?

Answer
Outcome	Satisfactory	Not Satisfactory

25. Why it is important to communicate and promote the purpose and objectives when negotiating outcomes in the process of representation.

Answer
Outcome	Satisfactory	Not Satisfactory

26. Why is it important to promote and facilitate collaborative planning and action when negotiating outcomes in the process of representation?

Answer
Outcome	Satisfactory	Not Satisfactory

27. Explain the benefits of analysing the actual work outcomes and documenting and reporting against agreed objectives and priorities.

Answer
Outcome	Satisfactory	Not Satisfactory

28. Provide a situation where you may need to work with organising committees and the board of management of an organisation to maximise effectiveness of the representation services.

Answer
Outcome	Satisfactory	Not Satisfactory

CHCADV002 Assessment task 2: Case study

Required documents and equipment:

Computer with internet connection to refer to various resources (available at RGIT computer lab during COVID-19)
Student assessment booklet and a pen (organised by the student).
Aspire Learners’ Guide for the unit CHCADV002 Provide advocacy and representation services (organised by the trainer).

Instructions for students:

This assessment will be conducted in the RGIT classroom online via ZOOM during COVID – 19 with access to the resources listed above.

You must satisfactorily answer all questions to be deemed Satisfactory for this assessment.

Planning the assessment

Access all resources mentioned in required resources either printed copies or access via the internet.
Time required for assessment: 1-2
You must:
- Answer all questions in the Case Study assessment.
- Complete them and submit in due timelines.
- Submit with a completed assessment cover sheet.
Your assessor will set a time to provide feedback.

Evidence specifications:

At the end of the assessment, you will be required to submit the following evidence before the due date specified by the assessor:

Completed scenarios with all questions answered.
Cover sheet for assessment.

Evidence submission:

Documentation can be submitted electronically or paper-based.
Your assessor will record the assessment outcome on the assessment cover sheet.

CHCADV002 Case study scenarios and questions:

Read the case study, then answer the questions that follow.

Case study

Katie works with an Aboriginal and Torres Strait Islander community in a remote part of Australia. She has been approached by a group of leaders in the community to assist them raise an issue they want to change.

Their concern is that the price for fruit and vegetables is very high while the quality of the food is low. There is only one local store and the owner claims transportation costs result in high prices. The community leaders know that low fruit and vegetable consumption is a contributing factor to the high levels of ill health in the community. The high cost of fruit and vegetables means that the local people do not buy them.

The objective of the community is to reduce prices, increase the quality of the available fruit and vegetables and see an increase in the levels of consumption of fruit and vegetables, with the longer-term aim of improving the health status in the community.

1. Identify two (2) strategies that could be used as a part of a framework for pursuing the promotion of the relevant interests of the community.

Answer
Outcome	Satisfactory	Not Satisfactory

2. Describe an opportunity that Katie can use to reflect, promote and represent the interests of the community.

Answer
Outcome	Satisfactory	Not Satisfactory

3. How can Katie determine the potential impact the developments and decisions will have on the objectives and priorities of the community?

Answer
Outcome	Satisfactory	Not Satisfactory

4. How can Katie determine the success of the representation and how it will be measured?

Answer
Outcome	Satisfactory	Not Satisfactory

5. Provide two (2) examples of the types of reports that may be required by key people.

Answer
Outcome	Satisfactory	Not Satisfactory

CHCADV002 Assessment task 3: Work placement tasks

Required documents and equipment:

Work placement log book including attendance log for work placement (will be provided by the
Aspire Learners’ Guide for CHCADV002 Provide advocacy and representation services (organised by the trainer).
Access to a work placement venue (community care setting) where you can provide formal advocacy and representation services for different clients or client
Policies and procedures underpinning the mental health services (arranged by the work placement venue and accepted by the RGIT assessor).
Copies of the following: (arranged by work placement venue and accepted by the RGIT assessor)
- Policies and procedures underpinning the formal advocacy and representation
- Case notes of
- Reports relating to formal advocacy and representation services, g. progressive notes and final report templates.

Instructions for students:

These work placement tasks will be undertaken in a community care setting approved by the RGIT Placement Coordinator ensuring it has sufficient equipment and resources as defined in the assessment criteria. You will be provided with access to the workplace policies and procedures, forms, case notes and equipment provided by the workplace (work placement venue). Trainers will liaise with the workplace supervisors and ensure they are adequately briefed about the work placement requirements including the tasks you are required to complete to demonstrate skills and knowledge for each unit of competency.

You will be required to demonstrate required skills and knowledge during your work placement.

The workplace assessor will ensure that you have access to adequate equipment, policies and procedures and are supervised by a workplace supervisor who will verify you have completed the required tasks by confirming and signing tasks recorded in the work placement logbook.

The student must comply with the COVID-19 Regulations

Ensure the student wears the appropriate Personal Protective Equipment (PPE) as required by the workplace.

Planning the assessment:

Recommended date for assessment: during the work placement.
Organise all resources mentioned in required resources either printed copies or access via the internet.
Time required for assessment: 8-10 hours (however, this is only a guideline; the timeframe will be set reflecting commercial constraints).
You must:
- Perform all work placement tasks and complete the required documentation.
- Complete them in due timelines (8-10 hours is a guideline time to complete all activities).
- Submit with the assessment cover sheet with all areas duly completed.
Your assessor will set a time to provide feedback.

Evidence specifications:

At the end of the assessment, you will be required to submit the following evidence before the due date specified by the assessor:

Cover sheet for
Completed work placement log book including tasks related to this unit of competency verified by the workplace supervisor or
Demonstration of skills to the workplace supervisor or

Evidence submission:

Documentation can be submitted electronically or paper-based.
Your assessor will record the assessment outcome on the assessment cover

Assessment criteria:

You must demonstrate adequate skills required to complete all assessment tasks in order to achieve a satisfactory outcome for this assessment. You will be marked against the model answers provided in the assessor’s marking guide and feedback will be provided to you on the Results Record Sheet.

Task to be completed during the work placement:

During the work placement, you must complete the following tasks for this unit of competency:

Work placement tasks: Apart from the day to day performance during the work placement, you are required to complete tasks outlined for each unit of These tasks have been designed to ensure that you demonstrate evidence of performance in the community care setting. You will also be required to complete relevant documentation on this task sheet. The assessor will confer with you and your workplace supervisor about completion of tasks during the work placement visit.
Observation by the trainer and assessor: The assessor will set a time with you to visit the work placement facility and observe you performing required tasks. The assessor may ask questions during the observation and complete an observation checklist to ensure that you have demonstrated all relevant skills. The assessor will also liaise with your workplace supervisor and confirm the demonstration of skills and discuss your performance during work placement.
Attendance sheet: You are also required to complete the attendance sheet provided in the work placement logbook during the work placement and the workplace supervisor is required to sign it.

Work placement tasks:

Task 1: Research and documentation

Refer to your workplace policies, procedures and guidelines underpinning the provision of formal advocacy and representation services. Complete the following section based on your findings.

Questions	Answer
a. Identify your role in the process of representation as a community worker in your community setting.
b. Identify processes of representation outlined in your organisational policies, procedures and guidelines.
c. What are the conditions of representation outlined in your organisational policies, procedures and guidelines?
d. What are the requirements for reporting, accountability and evaluation outlined in your organisational policies, procedures and guidelines?

Task 2: Formal advocacy and representation services

You are required to provide formal advocacy and representation services to two (2) individual clients or client groups during your work placement. You are also required to evaluate the effectiveness of strategies used in formal advocacy and representation services you provided.

You must use the report template provided below to document your advocacy and representation services for each client or client group as evidence.

As part of your activities with each client or client group, you must:

Develop strategic alliances with the client or client group.
Establish the representative role and process.
Represent the interests of the client or client group.
Negotiate outcomes and liaise with key people.
Evaluate effectiveness of strategies.

You may need to ask your workplace supervisor to assist in approaching clients or client groups to undertake this task.

Your assessor will observe your skills relevant to providing formal advocacy and representation services and complete the observation checklist and outcome section relevant to these activities.

Activity 1 – Formal advocacy and representation services provided for client 1 or client group 1

Report template
a. Briefly describe how you developed strategic alliances with the client or client group as part of establishing the representative role and process. From whom did you seek support? What were the agreed objectives and priorities?
b. What were the interests and concerns of your client or client group that needed your representation service?
c. How did these interests and concerns align with your organisational objectives and priorities?
d. What framework did you implement when pursuing relevant interests and concerns of your client or client group?
e. What opportunities did you create to reflect, promote and represent identified interests of your client or client group?
f. How did you respond to these opportunities? How

Report template
did you communicate with the client or client group to promote the purpose and objectives of the representation service?
g. What potential impact will developments and decisions have on objectives and priorities set for the representation services?
h. How did you measure the success of the representation services? Document and report against agreed objectives and priorities.
i. How did you inform the progress of the process and feedback to key people in your organisation?
j. What reports did you complete?
k. Who did you collaborate with others to plan and deliver the representative service? How did you facilitate collaborative planning and action in this case?

Report template
l. What potential areas of conflict did you identify and what strategies did you implement to address them?
m. Based on your evaluation of the outcome of the representation service, what adjustments could be made to the strategies?

Activity 2 – Formal advocacy and representation services provided for client 2 or client group 2

Report template
a. Briefly describe how you developed strategic alliances with the client or client group as part of establishing the representative role and process. From whom did you seek support? What were the agreed objectives and priorities?
b. What were the interests and concerns of your client or client group that needed your representation service?
c. How did these interests and concerns align with your organisational objectives and priorities?
d. What framework did you implement when pursuing relevant interests and concerns of your client or client group?
e. What opportunities did you create to reflect, promote and represent identified interests of your client or client group?
f. How did you respond to these opportunities? How

Report template
did you communicate with the client or client group to promote the purpose and objectives of the representation service?
g. What potential impact will developments and decisions have on objectives and priorities set for the representation services?
h. How did you measure the success of the representation services? Document and report against agreed objectives and priorities.
i. How did you inform the progress of the process and feedback to key people in your organisation?
j. What reports did you complete?
k. Who did you collaborate with others to plan and deliver the representative service? How did you facilitate collaborative planning and action in this case?

Report template
l. What potential areas of conflict did you identify and what strategies did you implement to address them?
m. Based on your evaluation of the outcome of the representation service, what adjustments could be made to the strategies?

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